Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Washing machine repair
My washing machine is not repaired. The gears are still grinding loudly when agitating clothes and there is a horrible smell. I needed to unplug the washing machine because touching end cycle was not ending the gear grinding cycle!! I am soooo frustrated 😩 Please advise on coming out to repair or replace on Saturday. I can not afford to stay home from work from 8-5 again!!! Very upset!!!
Lori A,
Coopersburg, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774389298175
No follow up ,just bad service.
Bad service,, technician didn't do his work. I wouldn't not recommend to anyone.
Mahesh R,
Myrtle Beach, SCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1774311835992
Dishwasher dilemma
Todd is fine but could not fix dishwasher. Now waiting for next step
Kathy K,
Akron, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1774311770682
Poor over charged service
Your supposed professional serviceman came to my home and verbally gave me an estimate for $1,700 to fix my Kenmore Elite refrigerator/freezer without examining anything. He said there is a company known issue and class action law suit with this refrigerator. I replied if you knew what the problem was without looking at the refrigerator and how much it would cost, you could have told me that over the phone or sent it to me. I didn't have to pay you to come to my house. Staying home for this none service, just to pay $129, is unprofessional, useless, a waste of valuable time and money, and totally ridiculous. Sears should refund my $129 immediately if they want any continued business.
Rick C,
Dumfries, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774301198346
Not fixed
My dryer still takes 160 minutes to dry a medium load of laundry.
Kristen A,
Clarksville, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774301183579
Terrible service
Our refrigerator is still not working. This is not an issue with the technician, it is an issue with Sears. We need a technician to come back and repair the unit.
Dougles P,
De Leon Springs, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774301153920
1507 Willow street
The refrigerator still is not fixed, he did not change the filters
Lorraine D,
Franklin, LACustomer service response - Lorraine , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774043879229
No show
Did not show up for appointment did not call to reschedule
Kim S,
New Kensingtn, PACustomer service response - Kim, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1773955964386
Service?
I'm just going to say that I'll never call this company again
Eduardo M,
Anaheim, CACustomer service response - Eduardo , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1773956027160
Attempted Repair
After spending 1400.00 dollars my oven is still not working correctly. This tech was the first one to look at it and diagnosed it as the mother board which was replaced by another tech. He did not hang around long enough to see if it was working correctly after he replaced it. Robert came out again and told my wife everything was working correctly, which it is not. Very disappointed, you will be hearing from me.
Fred D,
Lindstrom, MNCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774053012870