Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Zane did an unprofessional job and didn't check his work
This has been the most stressful experience and horrible experience since October trying to get my washer fix. I have been inconvenience from October 2025 with the same problem. I have bee scheduled many times from 7am -4pm and then received a text at 4:00pm stated they cancelled my scheduled appointments due to scheduling.
Cornelia H,
Belleville, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774474693911
Terrible customer service
Left oil and glue in washer- scratched washer , broke pipe that led to drain for washer.
Carol G,
Lynn, MACustomer service response - Carol, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774389274705
Kept lecturing customer on how I use dishwasher incorrectly
Instead of just coming and replacing the heating element that was used to dry the dishes the technician proceeded to lecture us on how we weren't adequately cleaning the built-in filter inside the dishwasher , pre cleaning the dishes or blocking the front of the dishwasher or not running the garbage disposal . The technician's job is to repair and fix broken equipment not lecture the customer on his views on what the appropriate and proper use of the device is. He also essentially accused us of lying when we stated we were cleaning the filter regularly but as it was left in the dirty water while we were gone bacteria and fungus grew through the filter especially since the heating element wasn't heating the water and killing stuff within it. When he came again today to install the heating element He again suggested that we were not cleaning the built-in filter even though we just re-cleaned it again. I will ensure that we never use Sears home services with my warranty service again as the technician was extremely rude and disrespectful to the customer
Tim S,
Aubrey, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774474663807
Sears Home Services Review
I would not recommend using this service. I spent over $500 with this service and my washing machine still exhibits the same problem. When contacting to get resolution, was informed this is an AI company and no one was available for consultation. AI attempted to reconcile the lack of service with another service call and purchase of more parts. Was unable to contact the Philip C as the AI would not provide his contact information. Totally dissatisfied with this service. Would not recommend to anyone.
Thomas K,
Lantana, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774474649798
Failure to repair.
I was given an 8 am to 5 pm window the the technician arrived after 6pm took the cover off and did his checking. After awhile he said the a\c appeared to be working. Since there was no longer a heat load and a slightly cool air flow was present it seemed To be so. However the next opportunity I had to check the indoor temp was 80 and the thermostat was set to 72. In the past this would nor have occurred, The conclusion I came to is that the problem was not resolved. I have an asthmatic problem that makes it hard for me to breathe un der these conditions. Please send someone else to correct this problem.
Frank H,
Deland, FLCustomer service response - Frank, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774389369970
Regather
I was charged $ 119 for the misdiagnosis, Because he doesn't know what he was doing, so becauase my refregarter is working fine , so I want credit for the amount of $119 And he tolled me that the compressed is dead so we need to buy new one or fix the compressor for $ 1346
Ahmad J,
Denver, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1774390196649
Terrible
I can't even get a live person to talk to about the experience or to get the issue corrected. My microwave over the stove is sagging down over an inch and the screws are barely in place. To make matters worse, they are wallowed out and I can't even fix the issue myself. I have pictures to show because at ANY moment my microwave could come crashing down on the range causing damage, or worse, injury to my wife or children. Unacceptable.
William W,
Spanish Fort, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1774390114411
Damaged Dryer
The technician damaged the dryer's side and blamed it on the customer's neglect. Even called the insurance to report it, but failed to inform them that he, too, damaged the dryer by making a hole.
Erick H,
San Juan, TXCustomer service response - Erick , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774389450669
Unqualified Service Technician
We requested a service appointment on line on which you are required to list the brand and type of appliance that needs repair. The service technician that was sent out had never worked on the Thor brand refrigerator that we have, even though that brand was listed on their drop down menu choices, and said he was unable to get parts for that brand. Yet, still charged us the $129 diagnostic fee!!
Lisa B,
Prescott Valley, AZCustomer service response - Lisa, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774301432338
Worst.
I have never had a service rep in my house so rude
Thomas S,
Victoria, TXCustomer service response - Thomas, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774301610293