Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Still not working
Took a month to get parts and stove still not working
James J, Rock Hill, SC
Customer service response - Dear James thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 24, 2025
Unhappy
Sears sent this same technician to repair our refrigerator/freezer twice and the issue was never repaired. The second time he came out within a month of time we were charge with the deductible fee for the same recall issue. Very unsatisfied with Sears Home Services
Rachel W, Suwanee, GA
Customer service response - Dear Rachel thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 24, 2025
Inspect and clean back of refrigerator.
Darrell arrived on time and inspected the refrigerator and determined the rear needed cleaning. He used a broom to clean the coils, cleaned up around the refrigerator. He was very professional and finished the job quickly.
Frank P, Bossier City, LA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 24, 2025
Repair refrigerator
I have had this individual to come to my house several times and he refused to repair my refrigerator. I have relocated refrigerator so he may gain access to what needs to be done the last time. I had a an appointment this past Friday and he made a comment That the. Customer refuse service. I sat here all day waiting for him to come and he did not show up. This is not the first time that this has happened. Jerome Taylor is the technician and I don't hold him in high regards I have another appointment for March 4 2025. Let's see if he comes to do the repairs thank you.
John R, Hopkinsville, KY
Customer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on February 24, 2025
Technician
My technician never showed up but my message said he arrived and want a rating!
Cody D, Eaton, CO
Customer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on February 24, 2025
Did not appropriately diagnose issue
Was late arriving for the call window. Improperly diagnosed our dryer issue as electrical, requiring us to call an electrician. Electrician confirmed it was not an electrical issue, requiring us to make a second appointment.
Thomas M, Baltimore, MD
Customer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on February 24, 2025
Refrigerator
Technician did not come in to check my refrigerator. I received emails with form and signature which I did not sign. This has happened 2 other times when the technician claimed to have come for the appointment. I am very frustrated. My ice maker is leaking and not producing ice.
Tommy L, Amite, LA
Customer service response - Dear Tommy thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 22, 2025
Worst service...or lack of...I have ever received.
Awful. No shows. Definitely nit peace of mind with this extended warranty. Feels like it's a scam
Karol V, Coleman, MI
Customer service response - Dear Karol thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 22, 2025
Quick service
Bought washer less than a year ago. It stopped draining so called a tech. He wasn't pleasant over the phone but whatever. He looked at washer for 5 min. Played with buttons and said they don't make parts for it and to buy a new one. Thanks Sears
Shanae Y, Foxborough, MA
Customer service response - Dear Shanae thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 22, 2025
My refrigerator is still is not repaired
After two delayed appointments and hours on the phone. I spoke with at least four people. The technician came out on 2/7/24. He installed the parts he had ordered and it did not fix the problem. He told us that he would call on Monday after checking into some things. He did not call. My refrigerator is still not working.
George McCorley, Wadsworth, IL
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on February 22, 2025
