Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
This company is the worst
The guy is super nice but obviously he didn't read my bothers when he came about the issues I was still having .. I was not home but my husband was .. washer is still not fixed after 2 months of this crap and several canceled apts by the technician .. I will never use this company again
Krystal W,
Dadeville, ALCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1774561630593
Sears Service Call
The technician seemed to want to be somewhere else vs looking at our washer. He wanted to question the description of the problem provided by my wife vs diagnosing to ensure there wasn't a bigger problem with the washers control panel.
Steve T,
Bellview, FLCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1774561587641
(1) ONE Staf Because (0) ZERO Is Not An Option
Van serviced my refrigerator maybe 3 or 4 times, he installed a compressor only to leave, never checked to.see if it was cooling which it was not. The next technician Chris returned and quickly diagnosed that the evaporator needed to be replaced in both the bottom.zones Needless to say Van was dispatched to return to install the evaporator before leaving I had to remind him to check the temperature to ensure it was cooling. 2 weeks later it stopped cooling again, Chris came to find the NEW compressor was leaking refrigerant but not externally. Van returns to diagnose the problem this time with a Trainee accompanying him and wouldn't you know it he's more talkative asking what the previous tech had done and tried to undermine him by saying what he should have known or how could he have known without checking other things. As much as I wanted to embarrass him and remind him that hed been to my home as well for both diagnosis and repairs but I refrained. He returns to install the cooling line inside of my refrigerator finishes does not say whether it was cooling and left failing to disclose that hed burned the inside of my refrigerator and melted the top and side with the tool he used. Now you can't reach a human with SEARS and unfortunately my home warranty company has been unsuccessful in reaching anyone. Im disgusted and disappointed!
Rhonda S,
Merrillville, INCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1774561547298
Not great
I did not get a clear diagnosis and my claim for choice was rejected, what's the point. Last time I allow SEARs here
Ron H,
Tenafly, NJCustomer service response - Ron, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774560853199
Totally Disgraceful
Not only does he not service anything he blames it on other people stating not properly installed and not up to code WOW then I guess City must be wrong given the fact you have to have inspections and be approved not to mention Sears is the only one that has looked at it meaning Richard is not doing his job and leaving a 90 yr old woman without any heat or air because of his opinion.
Jon L,
Waveland, MSCustomer service response - Jon, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774475830329
Freezer issue
I needed a quote but instead he stated wasn't going to charge my wife 600 to fix the issue the issue should be covered under my homeowner warranty but instead charge me 129 dollars I need this fixed ASAP this is crazy and didn't give a quote
Timothy C,
Hickory, NCCustomer service response - Timothy , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774475877282
Worst technician
If I could give 0 stars I would. I don't know how this man is still employed. Most un professional individual I've ever dealt with. I will be contacting the better business bureau about this company. Your tech gives you a bad name
Michael S,
Phenix City, ALCustomer service response - Michael , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774475938561
Disagreeable, not helpful and hasty.
Charles was both disagreeable, rude and not helpful from the beginning of the service call. Upon his arrival I mentioned that I had a video of the problem my machine was having, and he insisted that he had to hear it with his own ears because he insinuated that the video could be falsified. After listening to the video, after several minutes of being at the service location, Charles asked not once but three times for me to place items in the dryer so he could "hear the problem for himself". After I denied this request, because I don't have any items in my home that need to be dried, he said that it wouldn't be fixed. Following that, I asked additional questions and mentioned that he needed to make an effort to contact the claims department before giving an answer; he did so. Following the phone call with the claims, which he took in his van; where I couldn't be apart of the conversation to advocate for myself, he walked back into my home without a knock on the door. Charles said they wouldn't fix it, and it wasn't going to be fixed until it was something wrong with the function of the dryer. I said that it doesn't hear evenly and mentioned that it takes an 1+ hours to dry a small load of laundry; to which he replied that is normal. I continued and said it's not normal for this machine, I am the daily user and I know the typical time it takes to dry a small load of laundry. Following this, he was again disagreeable and rude, so I asked for a phone number to speak to his supervisor to voice my concern with the operation of the company, and the poor quality service I have received from this service technician. To this, Charles said "no, there is a number on the van you can contact" and my reply was "that is an only automated number", and he replied "good, that is all you get". After this disrespectful comment, I sternly; but politely asked him to leave my property. Charles' response was the following, "fine, I'm putting you on a do not service list".
Alexis D,
Mcgaheysville, VACustomer service response - Alexis thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774476050077
The worst service
The worst service, you guys not care at all for your customers.
Velia J,
Glendale, AZCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774474736789
Terrible service. Never have had service this bad.
It took 5 visits for this person to fix my simple problem with my wall oven broiler. First I want to say that I told the scheduler 3 times each conversation that it was not a range oven it was a wall oven. They still wrote it down as a range oven. So one time the technician came out he could not address the problem because he needed another person to help take the wall unit out. One failed service appt. Then I told the scheduler that we have an electronic gate and the technician needed to call me 20 minutes away so that I can watch for them at the gate. I cannot sit out there all day waiting. A simple call 20 minutes out solves the problem. The first visit the technician showed up at 5:30, past the slot I signed up for, did not call 20 minutes out, decided I didn't let him in and left. The second time was the second person problem, no one to help take the wall unit out. The third time he came out with someone else and diagnosed a simple problem but didn't have the part. The fourth time the technician called me to say he was 45 minutes away and asked if I still wanted him to call 20 minutes out. I SAID YES. He did not call me 20 minutes out. Even though I sat outside watching the gate for his arrival for AN HOUR I missed him and he again left wasting another scheduled service time. Finally on the 5th try he managed to call me as I asked and fixed the problem in 15 minutes. 5 service calls for a 15 minute fix. Five service calls where my time was wasted. And Alejandro never acted like he even cared about doing a good job, or that he had any problem with wasting my time. Terrible, unprofessional service!!!!!
Leslie O,
Santa Margarita, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774474722288