Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
167.1K
Average Rating
4.7/5
Never showed up
Sears deserves a negative 5 stars, took the entire day off work for no one to show up. No call, no show, can't get through to Sears on the phone, if you call the automated system, they just hang up on you. Worst Company Ever!
Lynn W,
Zebulon, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1696975744768
Home Warranty Claim Not Resolved
A&E/Sears was not able to repair it on site or by ordering parts (not available). Our claim was not resolved. We were told by the technician that he would communicate his findings accordingly to Choice Home Warranty. They closed the claim, so we assume A&E/Sears dropped the ball or communicated incorrect information.
SM,
Phoenix, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1696975754516
Sears Home Service is the WORST
It took nearly a month and 5 sitting at home all day only for Sears to repair my dishwasher. On 2 of the appointments Sears no showed 2 confirmed appointments. 1st appointment the guy came out and only partially diagnosed the problem. 2nd time Sears no showed confirmed appointment. 3rd time Sears diagnosed the rest of the initial problem and ordered parts. 4th time Sears no showed confirmed appointment. 5th time it appears the fixed the issue. Can't wait to be out of my contract!!
Lena T,
Fort Worth, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696978736774
Incompetent and unreliable
I would never recommend Dalton as a service technician. He was very incompetent with knowing what was wrong with my refrigerator. During a 3 month period, (yes I have been without a working refrigerator for 3 months) he was scheduled to come out to my house 15 times. He showed up 8 of those times, and no show/no call 7 times. After 8 times of being at my house to "fix" my refrigerator, my unit still does not work. There was a time where he forgot to order the parts, he broke the part before it was even installed, and the last time he was here, left stating that my refrigerator was fixed. That was false. If I could give zero stars as a rating, that would be more accurate for his performance. One star is way too many.
Brooke F,
Hampton, NECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1696975408616
Damaged product
Between the two technicians we've had visit, the wrong parts were ordered extending our wait time over a week, we had a no show appointment that also delayed our repair, and worst of all our dryer, which worked perfectly prior to being "inspected" no longer heats. Would not recommend using Sears home service to anyone and will be calling for a refund.
Malik S,
Saint Cloud, MNCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696974041304
Rude
He was rude to me told me to get out of the kitchen don't believe the price I was quoted to be so high I can buy a new stove for that repair cost
Dinah W,
Antioch, ILCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696974015267
kenmore washer
He did not perform any repairs when he came to my home on October 4.
James H,
Pensacola, FLCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696973970849
Oven not fixed.
He seemed to be interested in getting out of house as soon as possible. He did not test oven. Now new problem exists to go along with the old one.
Tracy N,
Boise, IDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1696975376268
Problem not fixed
Very professional technician but problem was not fix and my refrigerator still not freezing
Davidk V,
El Centro, CACustomer service response - Dear Davidk thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696973967929
Refrigerator not fixed
Refrigerator not fixed. They came chabge the computer but refrigerator was not fix
Davidk V,
El Centro, CACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696973935234