Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

167.1K


Average Rating

4.7/5

Never showed up
October 10, 2023
Overall rating

Sears deserves a negative 5 stars, took the entire day off work for no one to show up. No call, no show, can't get through to Sears on the phone, if you call the automated system, they just hang up on you. Worst Company Ever!

Lynn W,

Zebulon, GA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1696975744768

Home Warranty Claim Not Resolved
October 10, 2023
Overall rating

A&E/Sears was not able to repair it on site or by ordering parts (not available). Our claim was not resolved. We were told by the technician that he would communicate his findings accordingly to Choice Home Warranty. They closed the claim, so we assume A&E/Sears dropped the ball or communicated incorrect information.

SM,

Phoenix, AZ

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1696975754516

Sears Home Service is the WORST
October 10, 2023
Overall rating

It took nearly a month and 5 sitting at home all day only for Sears to repair my dishwasher. On 2 of the appointments Sears no showed 2 confirmed appointments. 1st appointment the guy came out and only partially diagnosed the problem. 2nd time Sears no showed confirmed appointment. 3rd time Sears diagnosed the rest of the initial problem and ordered parts. 4th time Sears no showed confirmed appointment. 5th time it appears the fixed the issue. Can't wait to be out of my contract!!

Lena T,

Fort Worth, TX

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1696978736774

Incompetent and unreliable
October 10, 2023
Overall rating

I would never recommend Dalton as a service technician. He was very incompetent with knowing what was wrong with my refrigerator. During a 3 month period, (yes I have been without a working refrigerator for 3 months) he was scheduled to come out to my house 15 times. He showed up 8 of those times, and no show/no call 7 times. After 8 times of being at my house to "fix" my refrigerator, my unit still does not work. There was a time where he forgot to order the parts, he broke the part before it was even installed, and the last time he was here, left stating that my refrigerator was fixed. That was false. If I could give zero stars as a rating, that would be more accurate for his performance. One star is way too many.

Brooke F,

Hampton, NE

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1696975408616

Damaged product
October 10, 2023
Overall rating

Between the two technicians we've had visit, the wrong parts were ordered extending our wait time over a week, we had a no show appointment that also delayed our repair, and worst of all our dryer, which worked perfectly prior to being "inspected" no longer heats. Would not recommend using Sears home service to anyone and will be calling for a refund.

Malik S,

Saint Cloud, MN

Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.

Sears Home Services on 1696974041304

Rude
October 10, 2023
Overall rating

He was rude to me told me to get out of the kitchen don't believe the price I was quoted to be so high I can buy a new stove for that repair cost

Dinah W,

Antioch, IL

Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.

Sears Home Services on 1696974015267

kenmore washer
October 10, 2023
Overall rating

He did not perform any repairs when he came to my home on October 4.

James H,

Pensacola, FL

Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.

Sears Home Services on 1696973970849

Oven not fixed.
October 10, 2023
Overall rating

He seemed to be interested in getting out of house as soon as possible. He did not test oven. Now new problem exists to go along with the old one.

Tracy N,

Boise, ID

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1696975376268

Problem not fixed
October 10, 2023
Overall rating

Very professional technician but problem was not fix and my refrigerator still not freezing

Davidk V,

El Centro, CA

Customer service response - Dear Davidk thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1696973967929

Refrigerator not fixed
October 10, 2023
Overall rating

Refrigerator not fixed. They came chabge the computer but refrigerator was not fix

Davidk V,

El Centro, CA

Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.

Sears Home Services on 1696973935234