Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.9K
Average Rating
4.8/5
Dryer repair
I would rate my technician a five star. I would rate my overall experience a zero. It took 6 appointments(4 no shows) to get my dryer fixed.
Ila W,
Redding, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696109531028
REFRIG REPAIR
MARK WAS VERY PROFESSIONAL CAME IN GOT THE WORK DONE CLEANED UP AFTER HIMSELF REFRIG IS COOLING FINE TODAY MARK DID A GREAT JOB AND I WOULD RECOMMEND HIM ANYTIME
Joe REGEN III,
Liberty, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696109515964
Dryer Repair
Two separate technicians were sent to our house - neither knowing that the other was dispatched. Unfortunately, our problems have not been solved.
Patrick E,
Denver, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696109467598
STAY AWAY
IF A RESOLUTION IS WHAT YOU ARE SEEKING, LOOK ELSEWHERE. LAZY, NOT WANTING TO DO THEWORK NEEDED.
AMANDA P.,
Stroudsburg, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696105914108
Dishwasher repair
Did not do anything to repair my dishwasher. Talked about not water coming in my dishwasher. Very disappointed with the service I Thinking about canceling this service
William R,
Waukegan, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696105894566
Poor Service
Juril had an unprofessional attitude. He basically didn't do anything said he couldn't get my furnace to come on because of water inside my furnace. I didn't have water inside my furnaces nor water damage. I would like another technician to come out!
Morris B,
Broadview, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696105887441
I saw that he was scheduled at 9:03 am what happened ?
He doesn't show up yet. This is second time. Not good so far at all
Surobhi S,
Merritt Is, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696105854812
Disappointed
Don't understand, you all shipped the new refrigerator door to my house via UPS, which I had to store in my living room. then came and swapped out the defective door with new door, now here is what I don't understand the repair person's put the old door in the box that the new one came in and left it in my living room, then told my wife that they don't dispose the old piece. Why is it now my responsibility to dispose of the old piece please remember that this a complete refrigerator door not a piece that you can just put in the garbage can. I am really disappointed with the service department.
Miguel C,
Miami, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1696102551941
Floor was damaged
The repair was done okay but there is a gouge in the vinyl floor where the washer was pulled out to work on. We need it fixed or replaced.
Jeffrey K,
Lincoln, NECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1696102425249
Seem as if he didn't want to enter my home
My home is very clean, but the tech acted as if we were contagious or something. On top of everything he didn't even try to fix the ice maker in frig
D F,
Willard, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1696102413940