Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
A worthless service
Crooks. And useless. And a waste of time. Every time you get worse.
Morgan K,
Nashville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1782259289218
Kenmore Refrigerator Water Filter Repair
I do not recommend using Sears Home Services. I needed the water filter housing repaired or replaced because I could not eject the water filter. What I received was an estimate that was half the cost of a new refrigerator and a 30 minute sales pitch to buy an extended warranty. Below are the reasons I will no longer call this company. 1. The technician was not prepared for the service call. When I made the appointment I provided the appliance model number, serial number, pictures of the broken water filter housing, and a description of the problem. The technician said this information is not provided to him in advance. He then took a quick look at the water filter housing and proceeded to look up the part number and give me an estimate. 2. The estimated cost of replacing the part was about $630 which included $230 for the part and $400 for labor. I thought the labor cost was excessive since the appliance easily rows out from the wall and the water shutoff valve was right behind the refrigerator. The filter housing is inside the unit and attached with two screws. The whole process probably would have taken less than an hour. 3. After declining the estimate, the technician then tried to sell us a warranty that would cover all our appliances and HVAC system. After telling him no multiple times he finally stopped and left. I've used this company twice before. The technicians came prepared with parts and fixed the problems. They also didn't try to sell me an extended warranty. I believe this time the focus was selling me long term expensive service agreement and not on addressing my immediate need.
Keith Y,
Woodland, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1782259220894
Sub par service
A few issues. Tech left after he replaced the part. Tenant noticed dryer hose disconnected from wall with lots of lint and loose live wire underneath. Dangerous situation She does not want to get schocked again. Does not want to use dryer anymore. Request dryer replacement!
Diego A,
Asheville, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1782255277955
Technician
This technician was very rude speaking to me and was not through enough when out on this visit. He was quick and not informative about what's going on with my coolant system. I would not recommend this person or this company to provide any more service for me.
Stacy H,
Chicago, ILHorrible Service
The technician did not check the refrigerator at all, he used a porter cable heating gun and melted the seal around the top of freezer door, and left. I wish I could attach a picture of the damage he has done!
Kelly M,
Saint Peters, MOTerrible and a liar
He clicked my door bell and stood maybe 10 seconds and then left. On the report he claims he called. Thankful I have cameras and my phone log to show he lied on the report for both. I would not use him
Mohamed Z,
Oakton, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1782174937643
Still not repaired
Problem misdiagnosed now being asked for additional money. Refrigerator still not working
William W,
Detroit, MICustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1782174872933
False info over the phone
He never tuned on the washer , false info over the phone .
Lindsey R,
Moreno Valley, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1782166326824
Marcus, Young
Mr. Marcus, mannerism was great. but This young man not knowledgeable for fixing this type of refrigerator. The majority of his time was learning how to get the shelves out and in of the freezer. upper shelf in freezer still not correct. very much dissatisfied with the service.
Brenda S,
Gluckstadt, MSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1782166275325
Did nothing
The tech came out and did nothing except the deductible.
Brian M,
Cedar Park, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1782166216742