Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.9K
Average Rating
4.8/5
Review
Tech was rude. Said he could not stay to see if it works. It does not same issue
James D,
Conroe, TXCustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
Sears Home Services on 1696542419943
These guys were the worst
If you had a 0 for rating these guys I would give them that and these guys left there parts on my living room recliner it was a refrigerator coil and a box and more parts in my kitchen and had a bad attitude with him.
Malcolm J,
Long Beach, CACustomer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696542400174
Washer repair
Nice gentleman but he was not physically capable of getting into the tight space our washer is in and repairing anything. He told us the pump was bad without removing anything to look. I paid him for coming out and called someone younger.
Nora P,
Ringgold, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696542050193
washer machine repair
ricardo was very helpful in solving our problem. he was also very curtious!!!!!
Rich K,
The Villages, FLCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1696541850650
Kate
Horrible
Kathleen K,
Margate City, NJCustomer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696541823353
Suddenly nothing covered under MPA
One item broke for the first time. 2nd is a shelf frame that was replaced a few months ago and is clearly defective. Master Protection Agreement has always covered them.
Ron T,
E Northport, NYCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1696541793770
REVIEW ON DISHWASHER
Your service men need to contact per the telephone rather than email clients prior to arrival. Also the service men need to ring the doorbell, ring doorbell or knock if no bell is available. Also, need to keep appt. rather than just reschedule according to Sears availability! This review is for all appts. failed to comply with time frame.
Raquel,
Walnut Creek, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696541603690
Waste of time
Technician told us he couldn't do anything to our product because they couldn't find the model number.
Clint B,
Tuscaloosa, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696541580110
Repair of refrigerator
I got 3 estimated arrival times when he finally showed up at 2pm He replaced the gasket and now I have frost building up all over my freezer. I was told they are coming back in 2 weeks to look at it again. it was a brand new refrigerator and that is the fourth time someone has been out to repair it. the condensation is still there. I do not want another repair man to come out I want a refund. I do not want another GE product
Barrbra B,
Farmington, NHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696541545580
Totally broke my dryer
My dryer was totally broken after the techs left. I heard a horrible noise when I tried to use it, and I heard a sound like something broke or snapped. I have ordered another dryer from another company. Very polite when here, but destroyed my dryer. Also, this was our 8th appointment, Sears cancelled the other ones. Very unhappy with the service.
A resident,
DECustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696541515730