Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Not received the service
Waited all day to find a receipt of the repair. Tried to call and speak to a human but the only thing I can speak to is an AI (Samantha). Let me know how can I get another appointment. Also let me know why I got a receipt for a visit that never was
Carmina D,
San Juan, PRCustomer service response - SO#8935-13503227 We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1774992134345
Dissatisfied customer
For a service call you advertise it is $119, he charged $175 just for showing up! My husband said it's 119 and he said it's never $119! That's false advertising and I am reporting you to the Better Business Bureau! Besides the fact, the service call was just that a service call he checked the water heater the gas water heater said he could not touch the gas and then he left! Very very poor service!
Judy B,
Henrico, VACustomer service response - SO#8175-13553965 We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774991897054
Horrible
He called me before 12pm asked a few questions on dryer, said well I guess I need to come there. Asked if I was home, I said yes, I had a 1pm scheduled appointment. He said he would be by later, I said when he said he was in Petersburg and had to go to Jacksonville first. I then received a text notice of arrival time to be 114pm, then it was moved to 144pm, they pulled up at 144pm then came in a few minutes later. I showed him my dryer and he said that's a stackable, we don't do those, you have to take it off. I said what are you talking about. He said they can't do it. I said no one said anything about this, he said not my fault. I told him and his partner to leave. It even seemed in the phone call he didn't want to come here. This is pathetic!
Martin S,
Springfield, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1774994540809
Additional hidden fees
Home warranty has a flat rate but the technician tried charging additional money to make the repair
Joshua B,
Austin, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1774991803942
Refuse to believe the issue
The technician refused to believe the refrigerator had an issue. He said the problem was solved when it wasn't stated the problem is the breaker when it wasn't the problem is the refrigerator and I tried to explain that and he didn't want to believe it then he said let the other person fix it. He then just left
Dieulica E,
Deland, FLCustomer service response - Dieulica , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774990846393
BAD REPAIR GUY
He didn't fix my ice machine nor did he install the parts that were here already that the IT guy on phone ordered for him to install. He left with them n then ordered his own parts n the ice maker still not working . He had the parts to do it . This is the second repair man who can't fix the ice maker . WHAT IS GOING ON !!!! HOW MANY MEN DOES IT TAKE FOR IT TO WORK I AM TIRED BUYING ICE . NO INE KNOWS WHAT THEY R DOING !!!
Christina B,
Colorado Springs, COCustomer service response - Christina , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774990898892
Washer still not fixed
The gasket is being rubbed off everytime the spin cycle happens. It looks like sand when I open the machine and smells like burning rubber.
Tracy F,
Orting, WACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1774991596523
Refrigerator repair
Technician great Service very poor don't show up or call to say not coming without refrigerator for 3 weeks very poor service
James H,
Watsonville, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward. Please raise another service appointment with our Sears Protection team for further assistance.
Sears Home Services on 1774991764736
Rip Off
Is a human actually reading this or is it "Sam" the AI ? And so it began... was unable to speak to a human or choose an appointment time (only an 8 AM - 5 PM window) and despite the website indicating that there was only one appointment available for 3/26/26, the service tech arrived by 9 AM. Then the tech tells me I have to sign a liability waiver in the event he damages anything, which created some anxiety because it's irresponsible and unprofessional. He asks what the washer is doing - I tell him it's not filling correctly - green and red lights flash when using certain cycles (e.g., Quick Wash and Normal cycles; I haven't yet tried the other cycles; this machine was recently purchased used). He started the machine by choosing the max fill water level on the Rinse and Spin cycle. It took considerable time to fill but did and then began agitating. I told him it was happening during a regular (normal) wash cycle and he told me he didn't have time to check that out because he's only given 30 minutes for each client/repair. He billed me and left. So an elderly woman was charged $119 for diagnostics and yet the machine is still not filling properly with lights flashing for reasons unknown. This was a complete rip off. I want a full refund OR have a different technician (not AI & not Bret) call me to schedule a day/time to diagnose the problem at no additional cost. Order Number 000822813556239
Toni S,
Selma, ORCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1774991522798
No time to make a decision for repair
Kenneth was following company protocol but coming out to diagnose the issue with a dishwasher which needs a motor pump and a sensor and not giving me time to make a decision is unreasonable. I was not given a dollar figure fkr the repair in writing. Furthrr, being charged again if you decide in a few days is really unethical. Sears used to be a reasonable company. I would no longer recommend.
Lynne H,
Parkesburg, PACustomer service response - Thank you for sharing your feedback. We understand your concerns regarding the cost breakdown and apologize for any confusion during the approval process. We strive to be transparent with our pricing, and we’ll make sure to review this situation with our team to ensure clearer communication in the future. Please feel free to reach out to us directly if you'd like to discuss this further.
Sears Home Services on 1774991272611