Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Part replaced
Part was replaced , issue was not diagnosed by Nelson but another tech. He left same issue when we tried to run dishwasher.It would not come out of control lock
Donna P,
Cocoa, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1775078265507
HVAC repair
Did not repair unit he said it needed a motor
Earl L,
Camp Springs, MDCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1775077871945
Fraudulent Service
Fraudulent Service signatures and claims by technicians on 3/30/26 and 3/31/26
Namon B,
Glenwood, ILCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1775077723851
Tech good, service company terrible
The entire company gets a 0 score because I cannot talk to a person and find out why my warranty company has not been contacted. AI only service is basically no service.
Mary B,
Aubrey, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774994771531
No burnt wires
Unsatisfied GE customer I believe they are just not owning up to their warranty
Brenda T,
Refugio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1774994673861
DID NOT FIX ANYTHING!!
Quenton was quite pleasant and tried his best, however got bad advice about how to fix our refrigerator from you AI system and your refrigerator 'expert'. They misdiagnosed the problem (no power to the light fixture), ordered a part that wasn't necessary (a light fixture), and the wrong part was sent. The refrigerator light still doesn't work, but your system insisted that Quenton close out the ticket as if it was repaired without giving us any recourse or further path to attempt to fix the light. This Is Not Great customer service. We sat around all day waiting for the repair man, and nothing has changed the refrigerator light still doesn't work. Poorly done.
Kevin B,
Houston, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774994655769
Poor Technician Experience
Carlos came out twice. He rushes and did not want to take the time to adequately diagnose and/or complete the required work.
Shalom T,
Carson, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1774994588516
GE Profile TV
"This product has had multiple failed repair attempts and continues to cause property damage. I am formally requesting a replacement under warranty and consumer protection laws." I am prepared to go to the BBB, Illinois Attorney General and Illinois Consumer Protection. I never sign any refusal of service documents.
Namon B,
Glenwood, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774994520721
A/C repairs
No work was completed. Going to get a second opinion.
James, W,
Ocean Springs, MSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774994562895
Bad experience
Horrible service. Has no intention to resolve issue He writes foreign contaminants into a sealed system. Argued from the moment he got. Before starting the service. After, payment collection method. Mentioned check would work and then said card later.
Vijaykumar C,
Frisco, TXCustomer service response - Vijaykumar , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774991516543