Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Absolutely terrible service!
After 3 repair appointments the dishwasher still does not run. First tech diagnosed trouble and ordered parts. Next appt was a no show and then was rescheduled. Tech had a supervisor with him from Peoria and he couldn't come inside to help and the new tech was first day on job and had no clue what to do and kept going outside to check with the supervisor sitting in truck outside our house. Finally after two hours supervisor came inside and realized another part was needed and the rescheduled our appt for another week. We tried calling A& E Services and finally got a person who at LG who said the flow switch was what needed reset. I asked for a senior tech to come as other tech was incompetent and they assured me they would send a senior tech but the first incompetent tech arrived. He worked for almost five hours pulling dishwasher out and laying on side and putting new parts in but sometimes he put them upside down. My husband had to tell him about the brain box and for him to do white to white and blue to blue, etc. we are deeply disappointed and STILL do not have working dishwasher. My Dad is not healthy and this problem is terribly upsetting when Matthew K left he said we would be getting a new dishwasher and I hope that finally solves the problem! We have been dealing with this since first week in September, over 4 weeks.
Steve S, Moline, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 07, 2023
Poor Service
Is it possible to give him a "0"? The ice maker STILL doesn't work, the freezer door no longer closes properly and he left with water running out from under the refrigerator. Check your records. We have had several technicians from your company try to fix the problem with no success. I don't know what it will take to get this resolved, but I can't recommend your company to anyone in good conscience.
Roger Stevens, Masury, OH
Customer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at HomeServiceReviews@transformco.com and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on October 07, 2023
questionable
Larry said he couldn't fix it as the part was no longer available. BUT, he did suggest that we buy the warranty, then he'd come back and fix it so it might last a few weeks. Then when it quit working again in a month, or so, the warranty would buy us a new machine. Sounded sketchy. We didn't accept that plan, so ended up just paying for the diagnostic,
Calvin W, Topeka, KS
Customer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on October 07, 2023
What a mess
Technician was not prepared. He had the wrong information from Sears. Had a gas stove problem with heat issues. He said he was told the door on stove was broken??
Eric C, Jacksonville, OR
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
Sears Home Services on October 07, 2023
Refrigerator repair
We need Omar to come back because the light no longer works and the some of the pieces were not put back on the top of the refrigerator when he adjusted the door. He was pleasant, but the everything is not back to normal.
Wiley C, Beloit, WI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 07, 2023
Poor
We are very unhappy with our general service. Our refrigerator wasn't working. We waited 3 days for a diagnosis. Then 2 weeks for parts and service. One of the parts was not the correct part. So, one week since service, our refrigerator is not working again. Our time and loss of food is really troublesome. Debbie Mears
Debbie M, Middletown, OH
Customer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on October 07, 2023
what
Thomas was the worst serviceman I have ever had. He pouted when I asked him to wear shoe covers. He told me it was the jars on the top of the frig that caused the noise. It is an intermittent noise. I know the noise came from the refrigerator. I am not stupid.. Then he Leaned on the refrigerator door, putting all his weight on the door. He also used the door handle to pull himself up from a squat position. After he left I noticed the door is now out of alignment. I can see gap in the door seal.
Sheila W, Wexford, PA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on October 07, 2023
Not a good service
Terrible service hardly he stayed to our house less than a minute Aah. Bad very bad
Laila K, Linden, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on October 07, 2023
Never Came
Had a service scheduled for today 8/5 and no one called or came This was the second time for no show and I am not happy about it at all This is the worst thing ever to get this review and no one showed up Still have two non working appliances so no not even one star
Jan F, Waskom, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on October 07, 2023
Didn't do anything
Installed the part myself, asked him to order a part for my dryer (he was here for the washer) said he couldn't, I just wanted a new lint screen as mine is falling apart to save yet another trip by a tech. Wouldn't even look at it. But it doesn't matter nobody reads these anyway
Kevin M, Mill Valley, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on October 07, 2023
