Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Bad experience with repairman anthony
Anthony is the absolutely the worst example of a "repairman" I have ever encountered. He lies about coming to my house repeatedly. I have waited all day about 7 times now and he reports that I am not home. I have been here every time. I have been promised a different repairman repeatedly but don't get one. I will not pay another home repair note until u fix my refrigerator. I have been waiting since October 20, 25. This is March 2026. All I needed was the icemaker repaired. Anthony could not repair mine so he ordered a new one I paid $300 for. When Anthony came out he did not even know how to install it so he stole my new ice maker then ordered a whole door for the refrigerator. Now he won't come put it one after all these months. He is totally inept and unqualified to do repair and is obviously color blind because he had the wires crossed that he had cut so the lights would not work. Another repairman did fix the lights but did nothing for the ice maker. I DO NOT want anthony back on my property.
Larry S,
Columbus, MSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775171226297
Unbelievable
This technician did nothing but check temps. This is the third time in four months the same issue occurred. The freezer makes an obnoxious sound that only stops when opening the refrigerator door. Always in the morning the kitchen is flooded from the freezer not working. I have not gotten results with this problem getting fixed. The technician argues and stated he can't see the problem. We explained this is due to the refrigerator being unplugged for almost 4-6 days before he gets to us. There is nothing in the fridge and he can't diagnose the problem. It happens every 30-40 days and he can't fix it! Please get someone competent.
Terri G,
Ocean View, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1775171207544
Washer Not Turning On
The technician did not take the time to make sure the washer turned on before and after the repair was completed. They stated that they had completed the repair but did not turn on the washer to check to see if it was properly done.
Joseph S,
Hampton, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1775083301964
Horrible experiences with this technician
Kept accusing me that my stove has been broken before purchasing the warranty which is a lie. Came again almost a year later just to determine my vent is broken and been broken for years which is another lie.
Judy S,
Pomona, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1775083243573
Worst person to work with.
They came at a time they were not scheduled did make it aware to him but all he said was that it was more convenient for him because his next job was in hurricane utah, which is were he lives so he decided he would change the time. Then he decided to add an our claim that we had been using our washer for a lot time while it was having issues! Our problem with our washer was that it wasn't drying our clothes and making noise, it doesn't make sense on why someone would be using their dryer while it is not drying and making a loud noise ! Went on and said it was our drum but it went out cause we used it while it was working! All they did was have me wait longer for my insurance to get someone else's option
Guadalupe C,
Mesquite, NVCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775171189938
Technician never showed up or called.
Technician never showed up. 8 minutes after they were to be here, I received a text saying the service was complete. I called sears, they refused to contact the technician. They would only tell me he closed the ticket because "customer refused service". This is a lie, nobody came to my door, nobody called, nobody contacted me at all. Nobody showed up to my home.
Sunil N,
Manassas Park, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1775083153566
Repair didn't work
He installed new parts for fridge, it worked for a few days, then same problem again. And making an appointment for a follow up on your website is horrific, have not seen such a user-unfriendly website in a long time.
Audrey F,
Lisle, ILCustomer service response - Audrey , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1775078506332
He couldn't care less.
He was horrible, his service was horrible. He made the wrong diagnosis, I brought the parts he said I needed and they were NOT needed at all. I spent 129.00 on diagnostic fee, then 60.00 on parts I didn't need. I spent 190.00 on absolutely nothing. He had a bad attitude,like he hates his job and why am I here. He was also impolite, and rude. I am telling everyone to never call your service. To bad I use to love sears but now I see why they went out of business. I would give him no stars!
Carmelo R,
Valparaiso, INCustomer service response - Carmelo, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1775078571009
Need to communicate owner before the repair / service
As I explicitly told the tech that this is the rental property and any repair or services he need to let me know beforehand… However I didn't get any updates… not even the report / note tell me what type of repairs/ services that he done to the system
Dylan L,
Chandler, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1775081060782
service repair estimate
repair estimate was twice the cost of the unit new, purchased 4 years ago.
Marsha W,
Lake In The Hills, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775081005418