Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Poor
The tech was rude. I was given a large timing gap when the tech might arrive. no service was rendered.
Darrell S,
Mcdonough, GACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1775510991101
What did I pay for?
I just paid 320 dollars for a temporary fix on my dish machine. The tech informed my father the machine was installed with the wrong hose. He cleared to plugged up machine but didnt replace the wrong part with the right part. So ill have the same issue going forward. Not sure what I paid for here.
Josh R,
Casselberry, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1775510864337
Replace part for ice maker
The ice maker and water dispenser still doesn't work and the fridge is leaking!@
Dolores B,
Prescott Vly, AZCustomer service response - SO#7088- 13531976 We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1775512036330
Bad, bad Sears!
Since February 2026 I have attempted to use the Sears Home Warranty. Two technicians have been here and attempted to contact Sears about the repair. No response ! Part for my dishwasher is unavailable and is therefore NOT REPAIRED Cannot make contact with a live service representative to set up a plan of action. I pay too much money not to get great service.
Brenda C,
Singer, LACustomer service response - SO#8107-13566953 We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1775511916915
Basically voided my warranty...
It's spring time in the country. We get a random bug every now and then. My oven hasn't been used since February. It's just sitting there. He opened the oven and I noticed a small bug. I didn't even see what it was. I DO NOT HAVE AN INFESTATION OF ANY KIND!!! This is a brand new oven. I can submit photos of any part you need to see. Inside or outside and prove it's still perfectly clean and like new!! I am so upset.
Mendy P,
Stanton, KYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775252349241
Failed repair
Technician has been to my house 5 times and still can't fix my washer. He eats to order more parts. So far he has replaced my actuator and gear box. He also attempted to replace the capacitor and the motor, which did not resolve my problem. Now wants to send another person (he is the 3rd) to see if they can fix it. I have a home warranty and just need him to admit the problem is not fixable, so I can get a new washer, which he refuses to do.
Laura S,
Middletown, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1775252328816
Nothing to do with Wilner. Other than call first
I'm dissatisfied and confused. The company asked for information about the air conditioner, I provided whatever was requested. Model # etc… a write description of the problem. I waited and waited and waited. As soon as Wilmer arrived he had a sense that the kind of unit we have could not or be serviced. Why didn't you know that yesterday?? Very frustrating. Maybe the tech should call before scheduling. Save all of us a lot of time!
Christine P,
Pompano Beach, FLCustomer service response - Christine , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1775166058742
No Show!!!
Hi - I am very upset with this service. My request was closed and the technician never looked at my dishwasher. No one showed up or called.
Victoria T,
Great Mills, MDCustomer service response - Victoria , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1775166113092
4 visits and not repaired
Totally dissatisfied! 4 visits. Can't identify problem. Can't order correct parts. I gave up and cancelled request.
Susan D,
Erie, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1775252313758
Incredibly rude
My wife and I are dealing with serious medical problems that limit our ability to focus on cleaning, and one of our dogs is reaching the end of her life and is incontinent. We are also struggling with issues related to plumbing in the house that makes even basic housework much more challenging. Timothy spent virtually all the time he was here criticizing our home and reported that our home should be condemned rather than doing what he was sent here to do. We were appalled by his manner and would never ever recommend him to enter anyone's home if it didn't meet his apparently high standards
Chris R,
Bath, MECustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775171273986