Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Tom actually did not come to my apartment
My repair appointment has been rescheduled for an earlier date which was great. However when Tom contacted me that he was on his way and confirmed the address, there was not an apartment listed. So he informed me he could not come because of that. When I asked why he could not just add the apartment to the address he became irate and told me if I was going to question him I should be careful as he was the only repair person for the area. When I called the Claims number I was told that the apartment number was on the claim and that they would contact me to see if it was possible to get another repair person. Finally the next day I received an email stating that the fridge had been deemed irreparable and I would receive a refund.
Cameron F,
South Burlington, VTCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1775512241959
Sears Fails Again
Going in 3 weeks of a microwave repair with constant last minute reschedules when I've taken off work several days to be here during their ridiculous 8-3 window. Never showed up and all of a sudden I get a payment receipt text that says Technician notes: "Mounting holes for unit incorrect, unable to install unit, customer will need to correct". That's funny since the microwave had been mounted for 7 years just fine and the Sears Virtual team ordered new mounting bolts which are on my counter because when technician reinstalled last time he rounded them out and damaged them. How do you determine that when you never even showed up. I have timestamped photos and IF the microwave falls due to the negligence and not fixing in a timely manner and injures one of my children, I will be speaking to Sears and the technician through Morgan & Morgan.
William W,
Spanish Fort, ALCustomer service response - William, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1775511214650
Repairman not prepared
Repairman had not reviewed the information attached to the sears repair request and was not equipped to fix the problem with the repair parts.
The T,
Little Rock, ARCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1775511327477
Washer is still leaking
After the last appointment the washer is still leaking from the same place
Tracy F,
Orting, WACustomer service response - Tracy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1775511377892
Terrible Service
The tech did nothing to clean up the mess he made. Water was all in the base of the cabinet under the sink. Dishwasher hose was left on our front lawn for us to throw away. When I reached out to him, his phone went to voice mail. It's been over 5 hours since he left and he has not returned our call.
Kim K,
North Kingstown, RICustomer service response - Kim, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1775511549993
Paid for repairs, got no results.
I'm extremely disappointed with the service I received. I had the technician come out to repair my microwave, and after spending nearly three hours at my home, the issue is still not resolved. He claimed he ran tests and said everything was functioning properly, but the microwave clearly does not turn on at all, he also did not reassemble the microwave correctly and left screws on the counter. The side of the microwave panel is not even sitting flush. It's frustrating to spend that much time and money, only to be left with the exact same problem. I expected a proper diagnosis and repair, not to be told everything is fine when it obviously isn't. This experience was a complete waste of time, and I'm now left needing to find someone else to actually fix the issue. I would not recommend this service based on my experience.
Joe H,
Sandia, TXCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1775512215062
Ac leaking water
Would like what service man do? No summary so even know if he did anything
Eloisa S,
Converse, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1775512256393
zero service provided
i was supposed to have a new part for my L front burner installed. instead the technician basically told us to live with it as it was. Nothing done!!!! And i was charged the diagnostic fee!! For Nothing
Anne S,
Winsted, CTCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1775512075557
Refrigerator repair
Good morning, My refrigerator is still no operational and its been over a month.
Willie C,
Fayetteville, NCCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1775512045043
Sears sucks
Refused to remove the dishwasher because it was difficult to remove
Rosamay S,
Muskogee, OKCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1775511263495