Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
167.1K
Average Rating
4.7/5
Fix refrigerator
I have a frost free refrigerator. Your tec said the best wat to fix it is by defrosting the refrigerator. Now if you do not understand the brazen stupidity of that remark: why would I have to defrost a frost free refrigerator! Why didn't the tec Fix the fan! He then tried to get me to pay a 2nd time after I paid fit the 1st tec that told us we needed to replace the fan and a 2nd part. Sounds like no one wants to work. THANKS FOR NOTHING!
Dennis/zule A,
Spring, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1703361356045
Washer repair
Michael didn't show up for the appointment to repair the washer but billed us anyway and submitted the form saying I had approved his service call…he didn't even show up!
James L,
Polk City, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1703361379991
Unprofessional
I was asleep upstairs after working a night shift so my 18 year old let the tech in for repairs. The tech was mad because the light had went out. Still plenty of light from the hallway. Asking what kind of parent doesn't have a light in the laundry room. If I was told while he was here he would have been removed from the property. Will never use this company again and will report to the warranty company.
Timothy C,
Eaton, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1703292755820
Trash
Tech showed up ask to see the heating unit. I told him it was on the roof. His response was oh I can't get to that he looked at it in disbelief that a heating unit was on the roof and then left. Not once did he get a tool out or ask how everyone else gets up there. I hope your company fails just as hard as actual Sears did.
William C,
Lemoore, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1703292730795
He was a jerk
It was his second time coming. My nephew let him in. When I got there he was sitting in his truck kicked back with his feet cross on the door. I walk up to my house he left my door wide open. I had to ask him to clean his feet coming. He had me to look at the back of my stove to show me roach feces with a his flash light. He said he don't work on units like that. He was very sarcastic, when I said I don't see or understand. He processed to see he's been doing this a long time. We don't work on until with this issue. My daughter ask could we replace it . He said I don't care what you do it your house. He proceeded to leave. I had to ask him to plug in and place it back . Then he ask do you want me to put the rug back. So I put the broom back too. I said thank you. Because he left my door open my house had a lots of flies in my house. I hope if I call for Sear repair service please DO NOT SEND HIM!! Much disrespectful of me as a service client and of my home. He would never want to be spoken to in his home that way or house open to flies . I took picture of my stove to verify what he was saying. Is that a policy.? I don't have a roach infection. I rent my home out. He said he is not look for roaches I'm just said this is what I see. Smh with his service.
Catherine Y,
Waldo, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1703292713618
washw
np one showed up to do repairs. We wasted two days for him
Eugene T,
Collierville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1703284460945
I am not impressed with the service from Sears
I have been dealing the the same problem with my dishwasher since mid September, and today is 12/22 after 3 visits and two separate part replacements, the technician didn't bother to stick around to see if the problem is fixed or not. After he left, we have the same error code again. It's been 3.5 months since our first technician visit. It shouldn't be this difficult to take care of a problem. Poor customer service.
Ufuk C,
Keizer, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1703284402251
Late. Lazy. Lied.
Late: I took the whole day off since I was given a window of 8am - 5pm. Technician didn't arrive until 5:45pm exactly (doorbell can confirms). I get other customers were first and sometimes things take longer than anticipated but there was no communication or apologies. I could've went to work instead of wasting time off, chained to my house. Lazy & Lied I described the problem and he immediately went to "must be a programming issue." Didn't take anything apart. Wouldn't test the moisture sensor like I asked. Just showed up and said it over $600 to repair without doing any diagnostics. Offered me discounts if I purchased a plan from Sears or if I signed up for a Sears card. I declined. I went and purchased a multimeter and found that there actually is a short in the moisture sensor (resistance found when testing with a rod on each piece of the detector). Not only do I demand a refund for the "service call," I believe a new technician should be sent out to repair it.
Justin T,
Baltimore, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1703284411461
Not working
Still not working. Just pulled the plug. Smell something burning.
Dennis B,
Naples, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1703284430760
Fix ice maket
Ice maker not fixed after two appointments. Need ice maker to make ice.
Sue M,
Anthem, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1703284420894