Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Ice maker not working
Excellent, he knew what he was doing and fixed the problem. Gave him a 5
Carol L,
Yuma, AZMaytag repair
GREAT service Job well done Machine is fixed Ready for use
Rufelia T,
Honokaa, HIService technician
good tech. good tech. good tech. good tech. good tech.
Harish W,
Pompano Beach, FLService
I was well pleased with the technician's knowledge in taking care of the problem and wasted no time in completing the repair.
Donald H,
Chireno, TXNathan Burd, Technician, Genius; Gentleman…
Nathan Burd, wonderful chap, saved us from having to buy a new washing machine today, and after 20 years of great service from my Kenmore elite HE front loader washer, it still works thanks to him! It's just that it took two days of delays, rescheduling and A/I texts and from several different numbers. It's confusing, it's frustrating, it's arduous , you can't go anywhere or do anything, it's a hostage scenario. "the technicians been delayed; the technician won't make it; would you like to reschedule? TWO DAYS of this. But I'm so glad now that we waited, because, well Nathan Burd. HOWEVER….. He asked me if I wanted to buy a Sears home warranty. We've had many Sears home warranties and other individual machine warranties from Sears throughout the years. My mother had them, my grandmother had them. I love Sears. And If I could sign him up for whatever problem we had, I absolutely would have. But he drove 200 miles to get to me. He was the only one available! They don't have anybody anymore! So why am I buying a warranty to deal with this kind of service? Now, mind you, this has nothing to do with Nathan Byrd. That young man is a genius. No doubt, he should be given a raise and fully commended for service above and beyond the call of duty. He had started at 7 o'clock this morning and still had to drive 200 miles home. There are no more Nathan Burds. He's the only one. Even If they would've said it's going to take two days for him to get there to begin with, I'd have said yes! But that's not what happens. We will not be doing business with them anymore, however. And that is a shame. We are and have been huge Sears customers, for over 30 years between my wife and I and 30 years before that with my family and I growing up. But thank you, Nathan, for being the hero of our house.
Dan J,
Salem, VAAmazing once more
Dealt with Dwight with a previous issue & it was such a pleasure to work with him once more… handled the situation with Albert with efficiency & proficiency.. would definitely ask for this duo next time
Patricia H,
Palm Beach Gardens, FLAmazing
Knew the issue at hand & resolved it with efficiency… would definitely ask for him next time
Patricia H,
Palm Beach Gardens, FLVery good service
Ken was very nice and answered alot of my questions. He got the job done quickly.
Jacqueline S,
Tucson, AZBetter call Saul
If you want your dishwasher fixed right you better call sears and if you are lucky you will have Saul as your technician he was very through and really knew what to do to fix the dishwasher awesome job from an outstanding guy.
Mary C,
Aurora, ILHe was great
He was great on time friendly and knew what he was doing
Adam S,
Lafayette, CA