Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
How frustrating
I was scheduled to have service on my new dishwasher last Thursday, 4/2. Nobody showed up asks when i called the rep told me they couldn't even find my appointment. We rescheduled for today, 4/6, after 3pm. I made notes on the web site i was sent to that i cannot be home until after 3pm. I made another phone call to inform the rep again that nobody can be home until after 3. This morning while i was at work i got a text message that the two was on his way. I called him and he said he could not do anything to change the service time. I do not know how else to say this, but I CANNOT BE HOME UNTIL AFTER 3. I have already had 2 appointments (one which yall lost, one which you ignored my needs) and my brand new dishwasher remains untouched by yall and unusable.
Michelle W,
Arthur City, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775596626510
Service review
This is the worst experience I've had with Sears in over 35 years. I will never use them again. The service repair men were awful. The first guy that came his first day on the job. He could speak no English he didn't know what was going on the ones that came today two of them it was very rude to the to my tenant and the other gentleman didn't seem to know much. I don't know if he knew what he was doing or not, but they were both rude. They first time you ever sent a part to one of my properties and they were insisting on the part they found the part on the ground. The tenant did have them came back in. The tenant went upstairs to wait for them to finish. When they finished, they just came up and looked at him and said all done they left never had him look at the dryer. Make sure that it worked properly or anything. I will NEVER recommend Sears and never will I have Sears come through American Home Shield again.
Taheba B,
Frederick, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1775596609266
Sears New Leaf Warranty Confusion
On or around March 9, 2026, I called in for warranty service to repair torn door gaskets on my LG fridge. The tech verified coverage and ordered parts which arrived in two separate shipments a week or more apart. No one communicated a repair date. The system generated a few text messages and bot calls, but no appointment. In the mean time, the icemaker quit working for the third time and on March 12 I called in for warranty repair. On this call I asked for update on gasket repair, tech said it is scheduled for 3/14. No show no call. March 16 I call, tech now scheduled for 3/19. No show no call. Text message from Sears says new appointment 3/20. No show, no call. 4:40pm, I call and talk to Chris - there is confusion about which parts and service and a promise to call me back. 3/23 Valerie calls me schedules tech to come and assess problems. 4/2, Tajmohamad is here to check icemaker. Looks at gasket and says something to the effect that that tear in the gasket is not a problem and that the part doesn't do anything. 2 door gaskets have been shipped to my house and are still in their boxes - french door fridge. He instructs me to put these outside in the sun a few hours before he is scheduled to arrive in the future, then he goes outside to make a call. A few minutes later he comes back to the house and asks to take the gaskets with him and he will be back once the icemaker is shipped and I will get an email explanation. The icemaker came, new service date is scheduled for 4/15, and I do not know the status of the gasket repair. This has taken too long, with too many people involved, poor communication between the service department with scheduling and no one seems to fully understand the needs and the problem and to coordinate a resolution.
David B,
Herald, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775596592191
Poor customer service
Dario us isn't pleasant, he was rough on my appliance pulling the refrigerator out by its handles , I heard them crack. Then he struggled and struggled to replace the ice maker flap, and now it leaks . It doesn't have a tight seal. This has been an unpleasant experience and he's always short in temperament.
Denise L,
Westminster, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775512594773
Problem NOT fixed
Terrible. Technician installed the parts that were sent to me but after running the washer again the problem is still not fixed and the technician says he's only authorized to work on what was sent as parts replacement & nothing else so the problem persists
Robert P,
Edinburg, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1775512456157
He did not order a part this necessary for my frid
He did not bow through an order the part for my refrigerator so now I don't have a repair order that's listed and no comeback to repair my refrigerator. It's like it's lost. I need to set up another appointment to have someone come out and order a part that's needed for my fridge. This has been going on since December. It's now April. I still have not do not have my refrigerator working properly. I wish somebody could get back to me as soon as possible and let me know what's going on. I need someone to come to my house re-order the correct part that's needed for my fridge.
Godfrey& C,
Alexandria, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775512412929
No service performed
I did not call Sears Home Services for service. But David can anyway. I told him that the service guy from another company was already here and had called me. David showed up anyway. He did not perform any service on my machine. I hope that I was not charge for him coming out.
Bridgette S,
Miami, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775512332774
Poor repair
Despite the fact the first tech ordered 3 parts and that I paid for repair of the three, the techinician that came out after parts arrived decided two of the three parts were unnecessary and now my ovens are operating the same as before repair!
Lauri Y,
Saint Paul, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1775512300221
incorrect Diagnosis, Avoided Costly Replacement
I had an HVAC inspection with Sears Home Services with Hai T and the technician informed me that my entire system had failed and needed a full replacement, which would have been a very costly decision.Also the technician left open my furnace door before he leaves. To be safe, I sought a second opinion from another technician. They diagnosed the issue as a faulty circuit board, replaced it, and the system is now working properly. This experience was concerning because the initial diagnosis could have led to an unnecessary full system replacement. I was recommend getting a second opinion before making major decisions based on this service.
Ramamohanar T,
Herndon, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1775512267642
Disappointed
Poor experience, he came in on his phone, once he got off the phone he asked me what was going on with the washer, I told him the error code LE was coming on. He called someone on the phone who directed him through the process. The diagnostic report came through me and I was still out of $130.00. I ended up not getting it fixed because the total was over $900.00, I went and purchased a brand new washer for the same amount.
Eric F,
Shreveport, LACustomer service response - Eric, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1775511094128