Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.9K
Average Rating
4.8/5
Stay Away! Horrible!! Don't do it!
I had the worst experience. I called in through my warranty company which worked great. Sears was the service provider. I got no accessed on Friday because the technician went to the wrong house without any type of courtesy call. I was home all day baking in the house waiting. I found out 3 minutes after the portal was updated. Once that happened there is no way to get ahold of the tech to inform him of the error. I had to reschedule for Monday. Then a tech called me on Monday to say he couldn't come out because it was too cold now(a cold front came through) to turn on the A/C. He said he would reschedule the A/C diagnosis for Friday when it is supposed to get warmer. He never showed up and closed the ticket. Customer service at sears is a joke. It is very difficult to get a hold of anyone!! Beware. All numbers lead to the same silly automated system.
Robert S,
Houston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699309848833
Furnace PM
.ohammed A was very courteous knowledgeable and informative gave good advice but had too many service calls scheduled
Gail K,
Tustin, CACustomer service response - Dear Gail thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699309858848
incomplete service
Technician finished "repairing" the unit but did not run a test before he left.. We turn the washer on for a load,, and the machine DID NOT WORK...
Maritza C,
Chicago, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699309804981
Not thorough
Technician replaced the rubber boot on my washer. He had to remove the faceplate to do so. Apparently he did not replace it properly as I am now unable to use one of the buttons on the options board. I think he should have checked that everything was working properly before he left. Will need to schedule another service and take more time off work.
Maura M,
Rncho Cordova, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1699312356249
Wort warranty Service by Sears
I am long term customer for sears , been using KENMORE brand for last 20 yes, but this time we have nothing but problems. We purchased extended warranty for both washer and dryer and its of NO use, they still want us to pay 1000 to fix the issue we have with washer gasket.
Raghuveer C,
Sugar Land, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1699134857581
Electrolux Dryer is Garbage
Sears nor Frigidaire (Electrolux) back their products! The dryer hasn't worked since day one. It is barely one year and seven attempts to make this dryer work it is worse than ever!
James L,
Damascus, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1699134572185
TERMINOLOGY!!!
The technician's diagnosis determined whether or not the warranty company covered by claim. Because the technician reported that the broiler temperature "was not normal" and caused the control panel on my stove to shut down, my claim is denied!!! I am sorely disappointed that someone who claimed to have 30-years of experience in the appliance business, would make such a blunder :-(, when during his visit he indicated that a new control board and/or transformer was needed?!?!?!?! If/when we purchase another applicance IT WILL NOT BE A Whirlpool brand.
Regina M,
Chicago Heights, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1699131311544
Rude Technician
Extremely rude. Left from the entrance without coming inside the house. Refused to check the appliances. Departed angrily. Shouldn't be sent to anybody's house. Previously he came to check a oven but couldn't fix it.
Amirul C,
Naperville, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1699131278209
Rude technician
Extremely rude. Left from the entrance without coming inside the house. Refused to check the appliances. Departed angrily. Shouldn't be sent to anybody's house. Previously he came to check a oven but couldn't fix it.
Amirul C,
Naperville, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1699131263067
0
Nothing good/ technician 0 experience
Tara R,
Kansas City, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1699131254891