Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Disappointed
Not happy with what I got for the cost. I was told with out checking that my refrigerator that the component was not working. Very quick to write up a service order. The reason I requested someone to come me is because I have a bad knee and its hard to get down. I had to check it out myself. All it needed was more Freon and to clean off the coil. It's back to working again.
Jeff S,
Atascadero, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775682722174
LG Stove
Functions of the stove stopped working after he worked on it.
Patrick B,
Queensbury, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775682683450
Omar
He did not leave notes about the problem with my washer machine. I had to call Sears to find out what was going on and since he didn't leave notes I had to reschedule another appointment
Elizabeth F,
Porterville, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775599551621
Fridge is still broken
He made both visits as quick as possible. Did not make sure my fridge was working before he left and left trash in my house. Now I'm still left with a broken fridge and another lengthy wait time until I can get someone else out here to diagnose it.
Molly B,
Ravenel, SCCustomer service response - Molly, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1775598540747
Repair man.
He was upset when he got here. He had an attitude. Also my washer is more messed up then it was when he started. It was running just E6 was coming up now it dont run at all. I dont want him to return here again
Caroline R,
Fresno, CACustomer service response - Caroline , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1775598637761
Whirlpool washer
Washer not working! Send repair .and back out to fix it!
Thomas D,
Port Huron, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1775599533758
31 days!
The service provider was not the problem. The Sears network was!! I couldn't talk to a human. The AI voice said no parts were ordered. I called 3 times. I finally got a live person who said she would expedite the process, and I could expect a call within 48 hours. I never received the call!! I was without a working dryer for 31 days!!! With my husband on hospice in our home. ! The small plastic 2" part finally came in. Guess what, the receipt that came with the part said? No back order, part ordered 3/26!! I can't believe I have paid $900 for this plan. Then the $100 deductible makes $1000. I would like a refund of at least my deductible. Needless to say, I have canceled my plan and will NEVER encourage anyone to use your plan. Get some live people!!
Debbie H,
Lufkin, TXCustomer service response - Debbie, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1775598726355
Washing machine was not fixed.
The Technician was unable to fix the washing machines that was under a protection plan. I was told that there was going to be a replacement for a washing machine that was not fixed. However, I was never notified about it. I called several times and was advised to wait 5-7 business days to begin the replacement process, but was never informed or notified about a replacement.
Helen B,
Kingman, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1775598393077
Horrible
He said we need new fridge didnt offer to tell us how much it could to fix the problem
Mark G,
Eagle Point, ORCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1775598340555
He was very disrespectful
When he first came out the car, he told me he didn't wanna come out the car. He wants me to open the gate for him because he didn't want to get wet. Then he basically shut me up when I was trying to explain to him what was wrong with the dryer. Then he left my dryer open and it's not even connected to the vent very disrespectful in my home and I told him that. My fiancé heard the way he spoke to me leaving my home and it really upset at him. I had a very bad experience with this rep. He was disrespectful, not professional and did not do a good job. The dryer won't even turn on now.
Abigail C,
Orlando, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1775598259362