Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
162.3K
Average Rating
4.8/5
LG washer and Samsung dryer preventive maintenance
I recently had the unfortunate experience of hiring a technician to perform preventive maintenance on my washer and dryer, and I must say that it was an utterly frustrating and disappointing ordeal. It became abundantly clear that the technicians was completely unfamiliar with the intricacies of these appliances, leaving me questioning their qualifications and expertise. First and foremost, the technician arrived unprepared, lacking the necessary tools and equipment to properly inspect and service my washer and dryer. It was evident from the start that they had not taken the time to familiarize themselves with the specific models and brands I owned, as they seemed perplexed by even the most basic features. To make matters worse, the technician's communication skills were sorely lacking. They failed to explain the steps they were taking or the rationale behind their actions. When I tried to ask questions or express my concerns, they seemed uninterested and dismissive, further highlighting their lack of professionalism and customer service. Overall, my experience with this technician and their so-called preventive maintenance service was a complete disappointment. Their incompetence and unfamiliarity with washers and dryers are evident, and I cannot recommend their services to anyone seeking reliable and knowledgeable assistance. In the future, I will be sure to thoroughly vet technicians before entrusting them with the maintenance of my appliances. It is essential to find someone who possesses the necessary expertise, tools, and professionalism to ensure a satisfactory and effective service. Unfortunately, this particular technician failed to meet even the most basic expectations, resulting in an aggravating and regrettable experience.
Leonid K,
Hooksett, NHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1702594257844
The job is not yet done
The service is not not done He said his going back to fix everything and all the parts in on my garage
Roberto F,
Seagoville, TXCustomer service response - Dear Roberto thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702593409302
Problem worse!!!
Once he left the washer flooded my laundry room. Was told he return at 5:30 and nothing by 9 pm!!!!
Lawrence M,
New Orleans, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1702594236042
Not Thrilled
The company is difficult to communicate with, no human interface to talk to in scheduling, many scheduling errors, times slots are 7am to 4pm making it difficult to be there, and my problem isn't fixed. Not thrilled
Frank R,
Farmingtn Hls, MICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1702593262035
Fridge
When the tech left the fridge worked. Next day I come home and it doesn't. I feel like this was only a partial quick fix and not a true fix.
Sh,
Bloomingdale, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1702593238172
Sad
He was rude unhelpful and insulting… he made me feel sad small and worse than dirt …. I never want to ever see him on my sacred land again… ever !!! Definitely shouldn't have him working in customer service… he's terrible and ruined my day …… until I called GE and they made my day wonderful!!
Alexis M,
Beeville, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1702506153705
Poor Repair of Dishwasher
My tenant told me that the service technician adjusted something on the dishwasher and told her that if she lets the hot water run for a few minutes in the sink, the dishwasher may perform better. It has not improved the performance of the dishwasher and the tenant continues to complain to me that the dishwasher is not working any better than before the service call.
Sandra P,
Mohave Valley, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1702506162816
Nice guy
Unfortunately my dryer is still not working, had to call again and sears still is trying to charge me to come fix it. Not happy with Customer service at all or how my calls where handled. Will not be calling them again for services.
Stacie O,
Holland, MICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1702593216662
Oven repair complaint and fedback
The technician for the 11/24 appointment failed to respond to my description of the oven malfunction. The oven heated up all right, but not in accordance with the temperature set on the dial. A thermostat issue and not a bake element problem. Yet he (Joseph H.) Ordered a bake element. His part arrived and was installed on 11/7 with no improvement over the old bake element. The oven was equally malfunctional. The tech repairman departed from my house without first checking the result, and saying to me " the oven is good to go".
Harold V,
Moose Lake, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1702513450787
The tech was great …he repaired the microwave door and ligh.
Keith deserves 5 stars !! He completed the job in a timely manner and was professional and friendly.
Catherine Byrd-Sitarski,
Stone Mtn, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1702509272430