Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
My oven is still broken
Tried to use oven for first time today and got error message again today. This is first time trying to use oven - so I paid $800 and still have a broken oven. How do I get a refund?
Shawn P,
Slidell, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1775865558035
Appliance still not working
Appliance still not working worst service I have been without my appliance for a month
Marisol G,
Delano, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1775718592300
No Ice
The technician worked hard however we still have NO Ice and the temp is on coldest and items thawed. Technician said the compressor is bad but no solution. Have called numerous times!!
Barbara O,
Haymarket, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1775684948436
What a scam
The tech declined the repair on his own so he could install a part which was on his truck outside of Sears. Sketchy. RUN AWAY and have nothing to do with Sears.
Alexander T,
Incline Village, NVCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775684909119
Washer Repair
The first repair man came on MARCH 27th. He ordered parts to eliminate the loud operation and scheduled the next repair for APRIL 2nd. Dujuan came that day and said he did not have the tool to install the bearings part. He rescheduled for APRIL 3rd. No one ever came. The appointment was automatically changed at the end of the day to APRIL 6th. Dujuan said he would not have the tool until the next day, APRIL 7th. He came that day. It apparently was a tough job involving 2 hours of loud hammering to remove the existing part. He finally was able to install the new part, although we cannot tell that it is any quieter. The main complaint is that we had FIVE SEPARATE APPOINTMENTS requiring us to BE HOME from 8 to 5 each day. That is a HUGE inconvenience. Sears should not send a technician who does not have the proper tools. We believe our $100 deductible SHOULD BE WAIVED because of the necessity of having to be home for 5 days. We appreciate our Protection Plan, but are VERY disappointed in how were treated with this repair. We are unable to find a way to speak with a person to express our complaint WHICH IS ANOTHER MAJOR PROBLEM.
Ross P,
Little Rock, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1775684884415
you are the worst company
The worst company I've ever dealt with you kept canceling every appointment I had with you you never fixed the problem that I still have you need not to be in business people depend on you to come and fix their machines ovens etc.. and all you do is cancel
Betty G,
Rustburg, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1775719238536
Ice Maker
The technician was very nice, but my ice-maker is still not working. And I paid $129 for that. There's not right
Jerry A,
Chicago, ILCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1775684330735
Will never call them for repair again
He and his helper came in, looked at thw fridge for about 5 minutes and said it would be one set of parts. They went back out to their truck for about 35 minutes and never got back out of the truck. My husband went over eventually to ask them what rhe final word was and besides acting like they didnt even want to do the work the "repair" was going to be well over $1000. For a part that's less than $250 total. I get it, ypu also have to pay for labor. When we called 2 other repair places after they left we were quoted under $700 for the repair. I went with calling Sears because they're reputable. But never again.
Brandy H,
Pocomoke City, MDCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1775684092044
Dryer still not working
Dryer is not working still after tech came to "fix" it.
Jessica C,
Laredo, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1775683114515
Poor poor company
Still don't work after your 4 attempts and service visits
John O,
Dayton, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1775682738389