Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Refrigerator repair
He knows what he's doing. He was very professional and friendly.
Helen W,
Vidalia, LAThe technician is great, the service support isn't
The technician has done well, and has informed us each and every time he's arrived. The customer service support however, is more harassment than support. The AI that has been chosen to respond constantly sends emails, texts, calls and voicemails, even whenever the technician hasn't arrived or days before. Whenever I'm trying to actually find out when the technician is arriving, I can't talk to a real human or live agent because all that is available is the AI. I've tried to talk to a real, human representative, with no luck. At this point, with it being over two weeks without a washing machine and my washer unit still not fixed and no one to respond to except a pale imitation of human intellect, I've washed my hands of Sears Home Services and will never use them again, and I will encourage others not to use them either. Replace your AI, it isnt needed when you could pay an actual human being instead of being cheap.
David P,
Natchez, MSWashing machine repair
Very quick repair and on time, very polite, knowledgeable of the job that needed to be accomplished
Dean F,
Beloit, WIDryer
John was great. He kept me informed and tried very hard to repair my dryer that he said was probably 20 to 25 years old.
Pam N,
Prescott Valley, AZHelpful
Jim was very informative and helpful! We now have a working oven!!
Cheryl M,
Reedsport, ORGreat
Very knowledgeable and respectful. He was a true pleasure to have as a repair person
Djenabat W,
Worcester, MAfriendly
friendly understand very well and he did good job !
Barbara S,
Pittstown, NJHappy Customer!
Technician was very thorough . He explained and fixed the problem. So happy, I can finally stop going to the laundromat. Thank you, Ken!
Rosemary B,
Tullahoma, TNWasher and dryer
He was great he took his time and was very respectful
Maxine J,
Colton, CARefigator Repair
Brandon with Sears Repairs did a great job today! Very knowledgeable and skillful in his work!
Henry N,
Wilmington, NC