Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Refrigerator Icemaker Service
This contract with Sears has contracted with a Company that does not honor the contract. We've dealt with a bad icemaker for over a year. The repairman never shows up and we are never let know that he isn't coming. No communication with this Company at all! I have made multiple complaints with them about the lack of service. The repairman today was supposed to be here last Saturday. He personally gave us this appointment date. He never showed up. No one told us. He said today that he was sick last week. I told him no one notified us that he wasn't coming. This has been happening for years. I'm at the point of filing a complaint with the Kansas Attorney General.
Kathryn G,
Overbrook, KSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776211406561
Part number is of no use when I can't find a place to order
I asked for the part number and now I can't find a place to order it.
Lyn F,
Boscobel, WICustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1776202599663
Issue my refrigerator
Are really come 2 time same issue and not resolved
Maria S,
Tolleson, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776124668123
Nonshow
This representative never showed up for the appointment. The rep even produced a fake signature for the appointment. This is very disturbing and shows a lack of customer service and support.
Fairmount S,
Lynn, MACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776124649069
Very rude and not helpful and totally useless.
The technician was rude and unprofessional. Came in the house and stayed like 15 mins looked at the dishwasher and said he can't fix it bec nothing wrong with it. That it needs a plumber and connection to garbage disposal. It had been installed by sears about 8 years ago and working fine. He demanded more money because he " told us what the problem is even" though he would not fix it.
Hoda H,
Pittsburgh, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776124556364
Not a good experience
This is not a good experience please have a Live agent Call me 2037685107
Joanne J,
Waterbury, CTCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776123822641
Dishwasher not fixed
We asked if they worked on fisher-Paykel dishwashers and you said yes. The service man and I were googling info on our phones. He told us it was something w drainage (water was not draining out prior to the rinse cycle, so we also surmised that). He told me there are not parts for fisher Pakel dishwashers. It was about $140 service call. The next day my husband stopped at the appliance store where we got the dishwasher. You can in fact get parts for this brand of dishwasher and we have another repairman coming out next week. I'm not sure what you would send a repairman to work on a dishwasher that you know you can't fix.
Janice L,
Medford, NJCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776123788541
Very bad customer service! No ability to speak with a human
Wasting machine still leaks! I did not touch a thing other than load the washer and turn it on technician indicated that I was not tightening the pump tight enough. He tightened it and I didn't touch anything after that. This is the worst customer service Ever ! No ability to speak with a human. I am now into the fake warranty protection parts labor and deductible well over $500. And I still have a machine that leaks!
Cindy R,
Cannon Beach, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1776123770268
I'm the owner
Worst experience ever. He texted my 11 times asking me what's wrong with the ac- I didn't know I don't work on ac'. He kept saying I need to go home immediately, if you want me to come ever 25 min- I'm like I've been waiting all morning. I have what you want? Which ac or I'm going crazy- I was reading it to my husband like this guy straight and crazy. I called choice and read the texts to her and she said this is so wrong. Them he text 2 more times which on the phone with her. I'm African American and he knows that- we get the least respect., Never would he should them ladies the treatment. I missed my job to loss pay and house still hot. Soooo said Sears.
Shantell Y,
Daphne, ALCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776123751356
Problem not fixed
Same problem exist with the dryer. I told him to wait 35 minutes to 40 minutes while running a load to make sure it worked. He left at 25 minutes. The machine shut down 10 min after he least at 35 minutes to 40 minutes. The clothes were almost dry. The bottom of the dryer was hot and would not turn on. It shuts off when it overheats even on this new motor I called to have him come back they wouldn't. I wasn't giving his cell phone number so I couldn't text.
Teresa G,
Elbert, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1775865589603