Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

200.2K


Average Rating

4.7/5

Replace fridge part.
June 23, 2026
Overall rating

Michael D was knowledgeable, pleasant, and helpful. He replaced the broken part and helped put the shelf back in place.

Anne K,

North East, MD
Air conditioner service
June 23, 2026
Overall rating

My AC lines needed draining. We also needed a new capacitor. The serviceman Jorge was knowledgeable and efficient. We are so pleased with Choice Home Warranty.

Frank S,

Saint Cloud, FL
Washing machine
June 23, 2026
Overall rating

David have done a good job but the people that's in charge and over him having completed the contract plan that I paid for he is a good technician the corporation he's working for is not following the plan that we paid for and it's not communicating with us he is just working or a bad company, but he is a good technician. I would advise anyone that planning on getting a serious protective plan get it documented and witness because I am having a bad time with mine considering what they said they would do when I purchased it. No one to talk to just a and I after you get into it, you have no one else to communicate with.

Robert W,

Jackson, MS
Household owners
June 23, 2026
Overall rating

Very knowledgeable and explained everything in a way that my wife and I could understand

Dave W,

Vancouver, WA
Hunter is the best
June 23, 2026
Overall rating

Hunter came to my house because my central air was not working. As a new home owner, I don't know a lot. Hunter explained the issue and educated me on the process of fixing it. He was kind and patient and very experienced.

Kelcey M,

Rockford, IL
Good experience
June 23, 2026
Overall rating

Good communication. Fixed my fridge quickly. Friendly and courteous. No worries.

Timothy W,

Endicott, NY
Awesome Technician
June 23, 2026
Overall rating

Very knowledgeable Tech, clear explanation of the issue. Highly recommend him.

Iris A,

Morgantown, WV
My review of Sears problematic, faulty service.
June 23, 2026
Overall rating

Darrel is excellent - 5 Stars! But Sears AI driven appointments violates all terms of service. I PRE-PAID for the service of installing a thermostat in my dryer. 5 times Sears CANCELED the appointment by text. Told me I needed to reschedule. Each time i took time off work, waited for hours. Your service gets ZERO STARS. Money should be refunded. I plan to file complaints everywhere. It is impossible to TALK to any human.

Sara K,

Jersey City, NJ
Ice Maker repair
June 23, 2026
Overall rating

Sergio was very professional, on-time (actually early) and was great to work with.

Bill H,

Dallas, TX
Service with a smile
June 23, 2026
Overall rating

Juan diagnosed the problem and ordered the part. After the part arrived he came and installed it in just a few minutes. He was friendly but took care of business. I will be glad to use them again

Lenard W,

Kerrville, TX