Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Warranty
Called 12times for two hours got no where trying to cancel 30day trial warranty. Finally talked with a women put on hold 20minutes said she cancelled it but could not provide proof or cancellation number. Tried to strong arm me to reconsidering and would not accept the fact I wanted to cancel.
Linda A,
Plainfield, ILCustomer service response - Linda , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776201999419
Fridge
Service is incomplete. Service is incomplete .same problem. Same problem.
Anita K,
Decatur, GACustomer service response - Anita , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776202073817
service on dish washer
All he did was tell me I needed to take apart my machine and clean it. This is not the only issue and the mechanical issues were not resolved.
Lauraann E,
Corpus Christi, TXCustomer service response - Lauraann , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776202117137
Sorry I called Sears
After being told the broken stove top on my Kenmore stove was no longer made so couldn't be replaced, Sears charged me $140 - saying I "declined repair". Well, you can't refuse something that isn't offered because it can't be done. My next stove certainly won't be anything from Sears.
Judith Y,
Minneapolis, MNCustomer service response - Judith , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776202940365
Not a Repair
After diagnosing a problem with the oven igniter, the service technician quoted $500 for the needed part, but he didn't have the part needed to repair the stove. He offered no solution, like trying to find the part or ordering the part. This is a very common repair so the part should have been stocked or at least easy to find. The convection oven still worked although very slowly heating up the oven. The stove was in excellent working order otherwise and I am extremely disappointed in the quality of service. I will not buy any Kenmore products, nor will I use Sears repair service for the Kenmore products I have in my home.
Terry H,
Fairfield, CACustomer service response - Terry , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776202992658
No one ever showed up.
I've been here since 11:00 a.m. And the scheduled to be at 1:00, the technician marked them as showing up at 12:30 and never called me or contacted me. The instruction specifically said to call a phone number to allow them entry into the building. Literary cleared out my entire weekend to wait for nothing.
Mu -,
San Mateo, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776211454062
Repair man
Terrible. Had no idea how to install replacement parts. Expected me to sign a waiver regarding his ineptitude. I did not!! Never send him again.
Sue P,
Morrow, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1776202731915
Waste of money
Richard spent a total of 15 mins at my home. He did not do a check. Claimed to identify the issue by standing 10ft away, claiming to feel cool air and made his recommendation. This felt like a quick money grab. He could have given the professional decency of doing a full evaluation. Instead, it was hey the fee is 100. I see the issue we don't cover. A total rip off.
Emanuel M,
Atlanta, GACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776202712229
Left in the lurch
We were told during a normal preventative maintenance call that our induction motor was bad and needed to be replaced. Hunter came out and wanted to argue about whether it needed to be replaced. We only scheduled the service call on the prior day technician's recommendation. I was told they wanted to replace the motor and were waiting for approval. We were not told if the replacement was approved. Hunter just drove away and updated the ticket saying "no problem found". What a horrible way to treat a customer.
Paula S,
Saint Charles, ILCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776202672279
Dryer STILL NOT Fixed as of April 10, 2026
Sears used to be a name that you can count on. The Dryer repair request was 1st Created On March 3, 2026. 3 Technician's later with 3 cancellations in between, the dryer still does not work. The window for the scheduled appointment time is between 8 AM - 5 PM and 9 AM - 6 PM with little to no notice when the Sears Tech will arrive. When they do come to diagnose, they have NO parts on hand. This means another visit after the parts are ordered. This is NO way to do business. Staying home to wait on a repair can Cost You Your Job!
Morris M,
West York, PACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776202627823