Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Repairman did not show up
He did not show up even though the address is correct and he did not call or text when he had trouble finding us.
Robert G,
Pearcy, ARCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1782414261307
Fraudulent Technician
Pretended to fix my dryer! Initially didnt want to do one of the repairs that needed done. I reshowed him the additional new part and said this needs replaced as well. So he left the original broken part in the dryer, tried to break the new part in the same way the old part was broken and left the new part out and tried to pass it off as the old part. I now have two broken parts and still a broken dryer. One way or the other God will catch up with you. In the meantime I may be seeking criminal charges.
Jacob R,
Quincy, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1782423655153
Customer Service Experience
This company does not seem to give access to a real live person to voice questions or concerns. All interactions with the are through an AI agent with no off ramp to a live agent. I have concerns about my repair but even after several phone calls/different phone numbers, I have not be able to speak with a live person to resolve anything. Very, very frustrating!!!
Vickie F,
Greensboro, NCCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1782414149319
did not complete warranty info
said our compressor is broken but did not submit that back to our warranty company and they need to send someone else back out to confirm that. we have been without a refrigerator for over a week. this should have been submitted immediately.
April K,
Lake Saint Louis, MOCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1782414123968
Repair
Waited since Feb for the repair and the service was not completed today.
Patsy C,
Morris Plains, NJCustomer service response - Patsy , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782339190542
Never showed ,never fixed submitted false documents
1st He submitted paperwork he fixed my dryer when he never touched my dryer. Did another claim he never showed used the previous picture of dryer to say he was in my home 2nd time . Submitted false documentation and submitted again as if he fixed my dryer. Sears do better. Customers should not have to go through this bad business
Kristal S,
Victoria, TXCustomer service response - Kristal , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782338935809
Terrible
Went round and round in an automated AI driven phone conversation. When the technician finally came out, he said he didn't have the pot even though he had the model number he said he would be back in a week and never called Wood not pick up his cell phone either.
Prashant P,
Bayonne, NJCustomer service response - Prashant , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782338658036
Broke more than fixed
1. Repair was not performed. 2. Broke more than was fixed. 3. Would not recommend Sears Service.
Michael Q,
Lubbock, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1782337235780
Not impressed
Richard was rude and condescending during his brief visit. Additionally, what he told me was not the same as what he reported to my home warranty company, causing them to deny my repair claim. I hired a local A/C repair company to review the status of my unit. He could find zero evidence of "pest damage," which Richard said was the reason for my A/C not working. He replaced a capacitor unit in the compressor, and the unit is now working fine. It took him less that 30 minutes to inspect, diagnose and repair the unit.
Thomas L,
Slidell, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1782337146744
Kenmore Refrigerator
Not impressed. The technician was quite courteous. I will be cancelling my services with Sears because I had not been informed of your contract services you know longer provide.
Iris B,
Birmingham, ALCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1782337025360