Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Did not fix the problem
Whatever he fixed or replaced on the icemaker did not work. It is still not making ice at all.
Christy Z, Fort Collins, CO
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on December 27, 2023
Technician work
Rude..immediately said " You should never have bought this model in the first place, that's the problem" Sloppy work
Rita S, Energy, IL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on December 27, 2023
Both holidays RUINED without my refrigerator working
The technician did not fix my refrigerator. He have been to my house twice and didn't fix it. No resolution was done after I have requested since thanksgiving and I am very disappointed. I am angry and not a happy customer. I need my refrigerator fix. It's been a week out before thanksgiving and now after Christmas still not working.
Lakiesha A, Belleville, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 27, 2023
GE Warranty Dryer Repair
Dalton rushed through his first visit of motor and fan replacement. Left my laundry room a mess with old parts, dirt and debris from my dryer and boxes from parts. He left and dryer was make load noise due to not finishing install and securing parts. Tech needs to slow down and not rush through repairs. Complete testing needs to be performed before leaving residence to insure return is not Needed. Being on time and answering phone/texts needs improvement too. So far our dryer is working but not impressed with GE and how Sears Home service handles appointment scheduling.
Gail W, York, NE
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on December 27, 2023
WHAT SERVICE ? I PUT 1 STAR BUT IT SHOULD BE ZERO!
Terrible!!!!! My appointment was for about 10 AM, he showed up after 4PMWhen I told him I wanted to check water level he said he already did and it was fine, I said I was checking he started raising his voice and yelling at me! I turned the dial and he changed it again. The whole time yelling at me he fixed it and tried it on low wash, I kept trying to explain it worked on low, but would not fill on lg load to rinse. He kept telling me he couldn't stay around for me to check, I finally told him to leave. Guess what he didn't fix it and after a month it is still not working and we have a non working machine!!!!!! DO NOT SEND THIS MAN TO MY HOME AGAIN!!!! He also said if it didn't work he only was hired to put the parts in and couldn't order parts? What kind of service people do you employ?
Jane B, Las Cruces, NM
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 27, 2023
Icemaker
Problem with ice maker. Ice looks like it has melted and refrozen causing it to clog up and not to dispense . No signs of water over filling. He said water pressure is too high. I disagree with his diagnosis.. I have had 4 technicians from your company and no one has fixed problem. Told me to unclog manually every couple of weeks and have water pressure checked.
Horace C, Cleveland, TN
Customer service response - Dear Horace thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 27, 2023
Terrible Service Experience with Washer
I have a problem with my washer, I had someone from Sears come last week and he said he would fix the issue by this week. However, nothing was done and someone came and told me that it would take 2+ weeks to fix it when a simple solution is to just replace the unit (and it would be cheaper). Very frustrating experience and no help
Ashwin, High Point, NC
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on December 26, 2023
MAJOR WATER LEAK
I'm disappointed in the quality of the job. There were grease on my walls floor and washing machine the machine and utility sink was left the machine is leaking water under my floor tiles now. CAN YOU PLEASE FIX THE WATER LEAK IT WAS NOT LEAKING BEFORE.
Chyamiah M, Crown Point, IN
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on December 26, 2023
Washer machine service
The technician was rude. He drained water from washer, after running a test cycle he left the bag filled with dirty water in our trash can. He also was not properly prepared, I had to provide him with a ladder.
Kevin J, Bowie, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 26, 2023
Incorrect diagnosis by sesrshomeservices/CHW
The technician diagnosed my refrigerator which is more than 7-8 years old. He said lots of dust in the machine and it is expensive to fix., due to this fridge is gone. Then he went outside of my porch and called the Choice Home warranty gave pet hair as the reason for the issue. Due to this, I neither got any claim nor it is fixed by Choice Home Waranty. I got the pet only 2 months ago. Few days later, I hired a different service company and they tested & diagnosed everything more than an hour and they clearly stated that the refrigerator failed due to its age & wear & tear. CHW and Sears work hand in hand to deny your claim. This is a not a right way to do business and it's a huge loss of $ for me. Total waste of time & money. I am disappointed and feel betrayed by these companies.
Rama, Hazlet, NJ
Customer service response - Dear Rama thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 26, 2023
