Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Good - too expensive
Initial contact was the Sears worker who looked at the problem and ave a quote. FAR too much emphasis on Sears ongoing repair subscription. The estimate was MUCH more expensive than I expected, and actual repair was too much later, with complex FedX mailings, etc., over a se eral-dy period. The two workers were competent and efficient. Repair took about 45 minutes. The total cost was mUCH larger than I expected. Should I need any later household repairs, I'll search for independent repair persons. The dryer is working wwell, and we'll see about the endurance of the repair.
Charles C,
Wagoner, OKDryer repair
The timeline response was acceptable Jose is an excellent human being and technician.
Nelida V,
Mayaguez, PRService and repair
Though it was an extent job I'm very happy to say that it wasn't an unpleasant experience. Both the repair and the customer service was and is greatly appreciated. The time not only spent with the repair but the conversation afterwards were exceptional. Both my Mom and brother enjoyed the visits and are pleased with the repairs. Thank you so very much.
Melissa K,
Seminary, MSRefrigerator repair
Alessandro was the perfect person for us he was friendly knowledgeable and very accommodating. Great personality
Robert L,
Lindenhurst, NYGreat
Very knowledgeable. Great asset to your company. Very professional. Just for information, if you could of offered a new machine replacement would be a great idea for your company. ONE STOP SHOP
Wing L,
Coventry, RIGreat Find!
Sears Service came to my rescue when I was in a bind with an ice maker. They were in check with texts and calls through the whole process. Boris was professional, helpful and very knowledgable with the problem right away. Thank you Boris & Sears for the wonderful care you showed us. I would highly recommend Sears Appliance for all your needs + repairs. Give them a call & you will be happy you did!
Robin D,
Peachland, NCVery good service
I'm glad to have the opportunity to said thanks for your help with my washer machine
Elizabeth R,
Williams, CABetter than the Best
Only one in Sear appliance repair that would go the extra mile to order parts, and complete the repair. Order parts for full repair that the former 1st, tech on his fourth visit wouldn't put in correctly. Prior tech - total waste of my time. One the fifth visit, 'Willa' as in the third visit ordered, and now #5 reordered, and on the #6 visit, totally (with great thanx), totally tore down the machine, replaced the expired parts, that the 1st,2nd,4th visit tech wouldn't do. With great appreciation for the clarity, direct service, very kind in understanding the misapplication of Willa's first parts order, and those omissions that still on the 5th and cured with the second set of like/same prior ordered parts, actually installed was needed. She had the backbone, knowledge and skill to do the repair task at hand completely, quickly with finally. After a total of six (6) visits by Sear's Appliance repair tech who sprayed WD40 twice, did an incomplete repair on visit #4. Willa said from visit #3 replace a bearing in the dryer, ultimately Re-Ordering, and doing the final, (my last and successful), #6 visit correctly completing the task. With thanx and much appreciation, my dryer works great. As for the former tech and his three former visits, Train that guy on how to do his job. If in the future, I have problems, I will insist, that guy never, ever enters my home for a repair! That bad, and she's that great! GOT IT !
Maggie S,
Santa Fe, NMValiant Effort
Robert was on time, very courteous, knowledgeable, and tried to resuscitate my 49 year old chest freezer but finally called it gone. I wouldn't hesitate to have him service other appliances.
Deborah W,
Mount Laurel, NJHomeowner
As always John was professional, polite and knowledgeable. Completed our repair with no issues.
Peggy A,
Harrisburg, PA