Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
LQ French Door Refrigerator still broken
After 3 service calls and parts replacement Refrigerator is still broken. Poor trouble shooting skills. Appeared not familiar with model # LRFS28BS LQ French Door Refrgerator. Was very rushed and could not stay to make sure repair worked. Still broke 3 Weeks.
Marion P,
Rusk, TXCustomer service response - SO#7995-13490334 We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1776462083597
Lq French Door Refrigerator still broke
After 6 service calls and parts replacements. My refrigerator is still broken. 6 Service calls! Could not be bothered to even to stay be be sure that what he did. Fixed the problem. It has been 6 WEEKS DOWN. Poor service. Poor troubleshooting and poor knowledge about the LG French Door Model# LRFS28BS
Marion P,
Rusk, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776375643210
Very irresponsible
Very irresponsible , very rude, does not understand time , I would never work with him
Mercedes O,
Austin, TXCustomer service response - Mercedes , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776374972030
Misleading
Website says diagnostic fee of 129$ would be waved if repair was oked . It wasn't never recommend
Jeff E,
Brunswick, OHCustomer service response - Jeff , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776290387661
Made it worse
He came to fix the spring on the door and broke the hose and left us without a dishwasher for a whole week.
Lori S,
Collegeville, PACustomer service response - Lori, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776290452366
Air conditioning
Rep would not start service, my tenant was trying to reach me by phone. However I was on the phone and I called her back 4 minutes after her call and he had already left. My previous repair company just earlier in this week took payment after they had completed diagnostics without any issues. Very poor service, especially on a air conditioning. He was also very rude on his voice mail. He is not the only one with a busy schedule
Carolyn S,
Phoenix, AZCustomer service response - Carolyn , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776374919444
Very upset
He was sent to my house to fix our broken ice machine, and did not fix it. He put in the technician comments after the service was completed " suspect member emptied ice bucket and not allowing bucket to fill before use causing problem". Very unhappy that I have to wait another week to hopefully get our ice machine fixed.
Larissa P,
Orbisonia, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776288853002
Your new AI site is terrible
Your new AI site is terrible and you cancelled the virtual appointment.
Chad L,
Perkinston, MSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776211571312
Not fixed
Unit Worked for 1 cycle after which tech left. It took him all of 20 minutes to push a button and say everything was fixed and did not stick around to make sure that the system restarted properly. When I realized the system was still not working in approximately 2 hours after the tech left I phoned The CHW office and told whoever received the call that the system was still not working and she said that the tech would call and to keep the line open for him. He never called.
Nicki L,
Deltona, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776211550136
unsatisfied job not done
the service was not completed, and the tech did not arrive at my address but to my neighbor's address and reported I was not home. The washer has not been fixed, and the blame is on me. Totally unacceptable business
Norma C,
Avenal, CACustomer service response - Norma , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776201960527