Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Quick and thorough
Seemingly knew what he was doing. Finished quickly and didn't leave a mess.
Nanette L,
Platte City, MOThank you
I was so pleased with the professionalism and expertise! You have me as a customer now and will call you when I need appliance services.
Janet G,
Myrtle Beach, SCRange
Range fixed quickly and fast service time thank you for your help
Thomas M,
Alexandria, VARepair service for dryer.
Parts arrive on Sat,5/9/26. Technician text and arrive, The parts were installed and dryer working great. Tech was cordial kind and doing a great job. Iam very please with the service thank you
Robyn A,
Dayton, TXFrancisco fine. It's the Sears Company & AI that's horrible
I've been trying to get Sears to send my warranty comp Frank's diagnosis since Apr 26th. Still waiting. It's now May 11th. I'm beyond frustrated with Sears company customer service. Frank is great and does as much as possible to help the customers, but its the stupid software and reliance upon AI that has made this whole experience awful, Customer service within the company is non-existent. The phone# given for help is just automated loop and never reach an actual human agent. AI is atrocious to deal with. I received anywhere from 13 to 20 texts and emails each week AI generated. Often the appt times in text were wrong. The "appointment" windows are completely useless. My 8-Noon window false. Frank couldn't get to me until 6:30PM and left after 8PM. And he only came to me because he knew I was originally on list Apr 24th and he couldn't get to me that day. He moved me up on the list Apr 26th in order to honor my appt. I had to pay someone to work for me that day because the AI "eta" estimates kept pushing arrival out. He finally reach me at 6:30pm. I watched Frank upload his diagnosis. I had the confirmation # and still nothing has been sent the to warranty company. He had to come back 10 days later just to reload everything again to reupload. The backend software had the previous #ticket and diagnosis but did nothing with it. Frank had to call 3 separate Sears tech support agents before he found one who actually knew what to do. I'm beyond frustrated with Sears.
Kimberliaar S,
Murphys, CAThe repair man did a great job
I did not appreciate my appointment keep getting canceled and making us wait. The refrigerator is still not working and Todd sent pictures of the refrigerator line that can not be fixed and is putting in for a replacement .
Louis T,
Maysville, NCService
He was on time and fixed everything quickly. Very personable.
Deborah L,
Pottsville, PAdishwasher repair
Paul arrived on time and was very polite. He replaced the gasket part promptly; he was very knowledgeable and did a fine job!
Stanley K,
Cumberland, RIDishwasher repair.
Was very courteous and completed replacement parts. The dishwasher continued to throw the same error codes, and it was determined it is unrepairable.
Marlene M,
Sturgis, MITop notch
Our service provider was friendly, knowledgeable, very respectful and how our problem solved in no time. Thank you for having her.
Bruce W,
Heflin, AL