Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
In rush and no intention to find the issue
This guy came in 3 hours late and without going to the main unit in attic he concluded the issue that there is a leakage without doing the leak test and submitted wrong information to insurance company denying the claim and charged $434 for his 15 minutes of his visit.
Amish T,
Lake Mary, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776806350743
Range repair
The range still is not working. Tried to use the stove the night it was repaired and the new PCB board the was installed does not respond to the timers buttons. I will need another service call
Carter B,
Paris, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1776806382328
DISHWASHER REPAIR
The service was not complite and was not donde right
Carlos S,
Laredo, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776728973472
Air conditioner repair
Very unsatisfactory. The technician reported the wrong information to the home warranty company, so they had to send another service provider to clarify the situation, creating delay and wasting my time. You accomplished nothing.
Ronald H,
Takoma Park, MDCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1776728926309
Did nothing
This is like the 2nd or 3rd time we've had a "repair person" from Sears. There's never anything wrong with the appliance itself and no "repairs" ever take place. What does take place is the charge. Taking money for consistently doing nothing is unethical.
Kadie C,
Boise, IDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776728851426
The problem is not fixed. But harrold was nice.
The issue is not fixed. But harrold was nice. Now I am wondering the value of home warranty
Srini K,
Flower Mound, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776728833403
I WILL NEVER USE SEARS AGAIN
Horrible service. Technician wasn't prepared for the job, job was left undone, now I have to schedule a real technician to address my issue. I wish I could give less than 1 star. HORRIBLE! I would NOT recommend Sears, or this tech again.
Ronald J,
Jackson, MSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776472173362
Not good.
Manuel was very difficult. He was unwilling to recognize he did not fix the problem. He would not admit there was inconsistent and abnormal water flow. He also became angry twice. He said he would document what he saw and he did not.
Charles C,
Titusville, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1776462099507
Didn't do anything to repair the issue
Not the first time this has happened. Very unreliable service
Josie W,
Dallas, TXCustomer service response - Josie , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776462089388
Refrigerator repair service
Not satisfied with repair estimate. Did not do any diagnostic test to see what was wrong with refrigerator. Did a visual physical inspection, ask for history, mentioned it could be the board need replacing that's why not cooling, no guarantees will fix, need to replace to proceed to even diagnose if further needed and will have to pay 1/2 diagnostic fee again.
Jervin B,
Waipahu, HICustomer service response - Jervin , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776462026599