Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
no show
The technician was a no-show and no phone call. Had an update that the person was at my residence at 12:35, but was not. Had another notification that he would arrive between 1;30-2:35. But still not service tech.
Lindaanddav P,
Venice, FLCustomer service response - Lindaanddav , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776721723771
Do your job
Otis had something going on. He came and blew the breaker and then he says we're wasn't getting any power to to the unit. I was told to get a electrician. He elecrician came the next day, and said it's is the thermostat all alone, which is what was the work order was for. The thermostat still not fixed
Gerald S,
Indianapolis, INCustomer service response - Gerald , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776721772679
Still NO ICE
The tech came explained about a button on the ice maker however some 30 hours later and we still have NO ICE
Howard M,
Riverview, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1776893462224
Dameon was A+. Sears, an F-
Dameon did an excellent job at diagnosing and fixing the problem with my dryer. All the technicians are great. That said, Sears is a terrible company. I have had a service agreement with Sears for ten years - expiring in October. I will NEVER use them again. Appointments are canceled constantly, sometimes during the window for your appointment time. You cannot speak to a human being…EVER. I have had appointment cancelled three times in succession via text or email. I have waited weeks for service due to cancelled appointments. Your work schedule is completely irrelevant. Do not use Sears, despite the expertise of the technicians.
Karen K,
Beverly Hills, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1776893410440
Still broke
The refrigerator is still broke and I lost everything in the refrigerator
Joe R,
Staten Island, NYCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1776893368366
Sears drier repair
Technician came to diagnose the problem and he told me the belt broke that's why it wasn't working. That was 125.00 just to tell me that. I had to pay 225 to order the broken part and wait another week for him to return. When he return, he found a second problem. I dismissed him. Asked for a refund I have not received yet. I went out and bought a new dryer. What a waste of time and money. I missed a day of work also. Don't use them!
Jose A,
Silver Spring, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1776893265185
Too many rescheduled appointments
I texted with Leroy yesterday, Friday the 17th of April, to let him know we no longer needed Sears Services as they had rescheduled our appointments too many times.
Amanda P,
Santa Rosa, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1776893223490
No show
They kept affirming my appointment for today and saying that they would notify me when the technician would leave to come to my house. No technician and no notification!
Jean B,
Rochester, MNCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776893089719
Worst service ever
Poor communication Rude service. No respect for customer. Did not complete work and left customer in the dark. After over 10 years I, will not use Sears warranty service again.
Max L,
Hummelstown, PACustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1776807053975
Unsatisfied
You canceled to many times . I had AHS send someone else.
Leanne S,
Las Cruces, NMCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1776806965010