Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Freezer repair
Lew was a little late but kept me informed on when he would arrive. Once here he got right to business and took care of the problem very quickly.
Charles W,
Nampa, IDDone quickly, but waiting for a new fridge now
Came multiple times to diagnose and repair our fridge. Ultimately it was unrepairable which was unsurprising for a 14 year old fridge with a wiring harness problem. Managed to get everything squared away and notified our warranty company.
Leland C,
Rochester, NYPaul explained what my problem was, and show me.
Getting in contact with you all, nerve racking, I call for 3 days to get a appointment for appliance. They was saying my house phone number didn't match my home warranty plan. Please do better with that, it was crazy.
Mary H,
Tarboro, NCRepair Man great, but the company... eh.
It's a shame you won't order OEM parts from the very beginning but try to cheap out with aftermarket parts. Was it REALLY worth it? This is the 5th or 6th time this repair person was here in two months we have not had a washing machine. All over a motor. This could have so easily been resolved in one shot, rather than 5-6 attempts over 8 weeks. Sorry but this is just crazy. You're trying to save a few dollars and look at the gas, and time you had to pay for 5-6 repairs for one problem. Could have saved SO much time and money just buying the right part and telling ALL your mechanics, hey guys... you have the LIBERTY to do it once, do it right the first time.
Barbara S,
Lebanon, CTDryer Relay Issue
I am truly grateful to Timothy's genuine compassion and patience in listening to a customer like me and diagnosing the issue effectively. He was kind, professional, and quickly identified the root cause of my dryer problem—both the heating issue and the dryer not stopping after the set time—thanks to your 30+ years of expertise. I strongly recommend Sears Home Appliances Management recognize and reward Timothy for his exceptional service and provide him every opportunity for professional growth. I wish Timothy and his family continued health, happiness, and success. I continue using Sears Home Appliances because of dedicated professionals like Timothy, despite some disappointing past experiences including the AC technician never came in March for the HVAC tuneup and spent my own money to take care of it. I will be writing a dissatisfactory feedback with zero rating soon. — Murali
Murali R,
Atlanta, GAAMAZING!!!
Mike was extremely helpful and knew exactly what he was doing! I know during his repair he also reached out to other technicians for advice on how to do the best job possible!! Mike is definitely an asset to your company!
Kathleen K,
Liverpool, NYGreat service
Mike is very knowledgeable and friendly. I am very pleased.
Thomas P,
Baltimore, MDDishwasher
Alex was extremely detailed with his explanation of what was happening with the machine. He examined it thoroughly and went over my options on fixing it. Very professional and polite.
Denise J,
Exeter, NHExcellent
Professional and friendly. Answering questions when you ask about the service you are receiving.
Charlene L,
Washington, DCDryer
Stuart was very professional and friendly. He evaluated our dryer but I found it was too expensive to fix. We decided better to get a new dryer. He kept us informed on his arrival and was not pushy or rude. Thank you Stuart.
Connie J,
Weston, TX