Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Dishwasher repair
Phillip was great. Very professional fix the problem in a timely manner. However, the scheduling of this repair was a joke. Started out. I had an appointment scheduled for last Friday. Y'all canceled it due to ordering parts which came Thursday. Reschedule me for Monday yesterday in a window from 8 to 3 of which I was here at the house all day received more than eight different text messages each time with a different arrival time then it went past the window of 8 to 3. At around 5:30 to 6 o'clock, I get a notice that that we're gonna have to reschedule me so for the fact that you are not allowed to speak to a human being is ridiculous that AI crap when there's an issue and you have to talk to a computer is ridiculous and for that reason I would think twice before referring or using sears again but again Phillip did a great job was very knowledgeable.
Harold W,
Concord, NHWashing Machine Inspection
Lewis was on time and identified the problem and we opted to not repair due to the age of our appliance. Lewis was knowledgeable and courteous and would recommend his service.
Diana J,
Wichita, KSDefective Parts
Verley compared the parts we received this time with the parts that were used in the last 3 tries to repair my washer. They were all the same parts except for the different colors. So the replacements parts came from distributors other than Whirlpool and they were obviously defective. We certainly hope these latest ones work well. Verley was efficient and quick. We would welcome his services if we have any future problems.
Karen P,
West Palm Beach, FLquick repair
Very glad that he could fix the dryer today as my 92 year old father generates a lot of dirty laundry and it is quite an inconvenience not to be able to wash/dry the laundry.
Leon B,
Jacksonville, FLNumber 9 is the winner
Our GE washer broke didnt last Dec 2025. It's now 5-19-26. Over 5 months of no washer. Imagine that. Eight repair men have been at my house attempting to fix washer. Justin is number 9, he installed all the parts ordered except one and got the washing machine to finally be back in action. He knew what he was doing and I hope if I need any more repairs he is the tech that arrives.
Brent S,
Denair, CAA/C Service Call
Donald kept us informed of what he found and what he did to our A/C unit. He found a couple of things that weren't right and replaced/corrected the problems. He was very friendly and pleasant to deal with. I would highly recommend him as a service tech.
Mark O,
Coconut Creek, FLAwesome
Great customer service! Simple understanding of diagnostic terms. Personable Personality!
Joe N,
Dallas, TXSears repairman
Professional, friendly demeanor, and extremely competent. What I have come to expect and Sears repairman after decades of experience with them.
Marlene G,
Zephyrhills, FLExcellent
The VERY best technician BY FAR!!! Very professional, helpful and courteous.
Clifford E,
Jacksonville, FLVery good job
Michael was quick and efficient. He dealt with the original problem and also the related one in a timely and professional manner.
Nena B,
Eureka, IL