Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Absolutely unsatisfactory
I would absolutely never recommend this company to any of my friends or family. Under any circumstances. Horrible customer service and terrible communication.
Anthony M,
Slidell, LACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1778193782173
Not skilled and rude with customer
The issue is with heat pump outside unit motor. He wrongly diagnosed and replaced the inside unit heat pump furnace motor. Also his communication is very rude with customer. I would not use this technician again
Kamal G,
Ashburn, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1778193761015
Washer Not fixed
Repair man came the following days and it is still not fixed. April 23 April 29 Video call April 30 May 6 Repair man Willie said he did Not like Samsung appliances. Please send someone who can fix my washing machine.
Christina M,
Bryan, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1778179104975
Would Never Hire Again
This has been our experience with Scott thus far: 11 Reschedules, 2 No Show's, and 6 shows with claims of fixing it only for it to still not work the next day. Including yesterday's 'fix'. We're done with Sears and repairmen who can't fix things! We've been without this refrigerator since June 18, 2025!!! And it still isn't fixed??? That's not something for Sears or Scott to be proud of.
Ginger J,
Brocton, NYCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1778179057325
I didn't have him at my house
He called and he was a hour away and I said no need to show up as their was a technician here yesterday yet he got 70.00 according to my receipt. That is ridiculous and I am still dealing with the same issue that they have been trying to figure out the problems for several months.
Linda S,
Eustis, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1778113952675
Ask for another technician
He has been to 2 of our properties, multiple times. He always found a reason why he needed to come back again and again and replace part after part, literally 3-4 times. A different technician came out first and was kind, professional, and fixed what was broken, he never saw/found any of the issues Gary did. Gary reported an infestation of roaches after seeing one dead roach (photos taken) and refused to work on it causing the warrantee company to deny coverage. This is the same appliance that has been looked at 4 times in the past month being pulled out each time with no roaches. He has cost us over $2000 in pest control (where no roaches were found) and replacement refrigerator.
Lori H,
Nacogdoches, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1778096431194
Closed my ticket without resolving
Came to my house with a friend. Walked into my living room and then said the other 2 technicians that came out to my house didn't know what they were doing and that I needed to buy a whole new oven. Took my parts and closed my ticket leaving me with a $942 bill for parts and services that were not completed. Will never use sears again. Will be filing BBB complaint to recoup stolen funds.
Bambi M,
Chesapeake, VACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1778096407063
Refrigerator
Never got my refrigerator fixed. I'm still waiting to receive a new one.
Norma S,
Baldwin Park, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1778096360793
Sucks
Sucks horrible do not use at all cost get anyone else a monkey, cat, squirrel, roach…. a rock perhaps worst Service in America this behavior should be illegal. Constant cancellations reschedules never replies to texts
Leitea H,
Washington, DCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1778113918282
?
It seemed like he was in a rush. He did not have the tools to measure heat. I had to ask him to stay to see if it was going to work. He didn't have the tools to check that.
Shari A,
Titusville, FLCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1777928939747