Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
The job wasn't completed
Kenneth didnt complete the job the rubber piece broke and the ice hanging up on it he knew it and just over looked that was broke
Ledora G,
Little Rock, ARCustomer service response - Ledora , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782510178208
Machine repair?
Washing machine doing same broken thing. Filling to overflow on water that doesn't shut off. Had to unplug it and shut water off or it would run over. No more whirlpool for me
Margaret C,
Burleson, TXCustomer service response - Margaret , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782510152290
Ge pilot frig
Terrible. Received an email the technician would arrive at 10:38 it was 11:00 at the time.received another email at 11:00 saying he is on the way. Technician showed up at 1:00. Technician inspected the refrigerator looking for the serial number he could not find it. Informed me that he can not work on it but still had to charge me and I refused to pay him. 5 minutes after he left I googled the model and found out the serial number was on the back of the crisper drawer.
Gustave B,
Springdale, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1782509692206
Horrible
The AC unit is in the attic. The technician didn't even bother to go to see it. His conclusion was that something must be stuck in the air duct. How can he determine that with actually seeing the unit. Wast of money
Juan R,
Arlington, VACustomer service response - Juan , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782509693474
Washer
My washer still isn't fixed properly. Still needing another service company to come out
Carison/chr T,
Longview, TXCustomer service response - Carison, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782424846877
Still broken
3 weeks of waiting on the right part to be ordered. Crappy "AI" messaging system that doesn't accept responses, my machine is giving the same code as before
Connor W,
Rexburg, IDCustomer service response - Connor , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782424801438
Technician Did Not Finish Job
Technician did not put my dryer back together. She stated she would come back to complete the job, but never returned. Extremely disappointed in the service I received. I put in another request for service. Although the service appointment was confirmed, no one showed up.
Courtney M,
Petal, MSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1782423732987
Review of extended warranty
Muhammad showed at front door with no tool box. He was here on 6/17 and 6/22, he only offered excuses not solutions. We placed a ticket on 5/27 and no one came till 6/11, two (2) weeks later and on 6/11 the technician ordered parts which came on 6/13. We have experienced no shows on 6/4, 6/16 and 6/23. This not customer service or worth the dollar I paid for the extended warranty. I will tell family and friends about this experience.
Frank S,
Stevensville, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1782423458667
AC service
First service visit , the technician was very late ... He was able to determine that refrigerant was low by about 3 to 4 pounds. He Would need authorization from Home Warranty company to charge the system. The next follow up scheduled service appointment was made a few days later supposedly to complete the service. That appointment was set up an and confirmed for June 23 ….But technician never showed up, with no explanation. and Service was never completed and fixed.
Scott T,
San Marcos, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1782423710414
Customer service
Absolutely horrible customer service. Can not reach a live person. Took over 3 weeks to order the part. Technician was here less than 1 hour. Scheduled a 8-12 time frame. Didn't arrive to after 1. Just horrible service.
Jackie C,
Pearland, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1782423677377