Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Failed repair!
Awful!! My dryer still isn't getting hot after Brian left! I specifically asked him if the dryer is repaired & getting hot & he said yes & left. As far as personality he was very pleasant but didn't come to my house to socialize he was supposed to repair my dryer & failed!!
Lisa C,
Sherrills Ford, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1778287236837
Still no ice.
Still no ice. I do not hear any water going through.
Bonnie M,
Colfax, CACustomer service response - Bonnie , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1778535589505
Washing machine repair
He came to our house and said he could do nothing without a model number. My washing machine wasn't touched. Very poor customer service.
Sharon S,
Chesapeake Beach, MDCustomer service response - Sharon , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1778535545896
Still broken
I don't know if there's a raymond issue or a sears issue probably both, if a test cycle would have been ran to check before closing work order tech would have smelled the burning plastic and see the tub wasnt spinning correctly or at all depending which cycle was hit , But they closed my repair order and the washer's not fixed And nobody will return my calls.
Nichole L,
Palm Bay, FLCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1778274228445
Not good
2 days after service was completed the boiler stoped working again, same problem pilot wont stay lit. Tried to get seats home serve to come back out to fix it they canceled reseat for next day didn't show next day then completely cancelled saying they didn't know how to deal with boilers
Charlotte D,
Toledo, OHCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1778274179855
No customer service after $$ paid
The washing machine part was installed properly, over $500 for 30 minutes of labor. However, the spring that secured the rubber gasket popped out after the first use. I have scheduled appointments and waited around for two days for them to show up to fix this. Never showed up. It is all automated text responses, assuring me they were coming, even on their way. Two days wasted, no communication unless I initiated it then the same canned answers. I tried calling but that is automated and since the job was technically completed, that was no help. Over $500, automated communication, no human customer service and lots of wasted time and energy. I will never use them again which is very disappointing, I've counted on Sears for years. Too bad those days of good customer service are gone. I'm done, got some help from a video and a friend and fixed it myself. But the principle of them not standing behind their workmanship remains. Really sad
Kipa S,
Austin, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1778276157035
Not going at my home
Hi I have booked the appointment with Sears for my cooktop repair. But technician not going to my home he just call me that time I was bust at my work and unable to pick the phone. But my parents were at the home. Technician did not approach to at the door and unable to repair my cooktop
Sarabjit S,
Union City, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1778274133890
5
Very professional and courteous. They did a very good job
Donna B,
Makawao, HICustomer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1778274021959
technician miscommunication
technician lift without taking a look to my air condition by the time I open the door they're gone.I'm waiting for them all day long I didn't go to work and this is the second time happening technician has my phone number never text me or call me to confirm that he's leaving or anything like that.
Samuel S,
Fort Worth, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1778273978740
Repair not completed
The tech left without making sure the dryer functioned..No heat to dry the clothes. He is not trained properly. How do you leave come back to ground the wiring and not check the temp . He replaced the thermostat. Now we have no dryer . Who is going to cover the cost for off sight dryers?
Susan P,
Oklahoma City, OKCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1778193804806