Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

200.2K


Average Rating

4.7/5

Mike S.
May 22, 2026
Overall rating

Kristopher R. was personable and professional. He advised me that the frost on the freezer side coils was normal in appearance. We discussed this refrigerators performance over the past 72 hours based on my freezer pictures and personal observations. Therefore, as the homeowner my conclusion is that, no diagnostic testing of the baseline freezer components ohm readings with a multimeter were apparently necessary. Further, no repairs were needed today.

Michael S,

Cary, NC
Work Tyler did for us!!!
May 22, 2026
Overall rating

Excellent work!!! Very friendly!!!!so happy to have our oven working again.

Fran H,

Webster, NY
Not Reliable
May 22, 2026
Overall rating

The date of service was changed 3 times. Asking for payment before service is done. Constant text to confirm service still needed. Receipt shows payment can be more than what the home warranty stated

Julia S,

Indianapolis, IN
owner
May 22, 2026
Overall rating

Polite Prompt Excellent customer service knowledgeable affable good technician c

Huyn L,

Macon, GA
Oven and stovetop issues resolved by Bill (William)
May 22, 2026
Overall rating

Bill was very professional and knowledgeable. I'm grateful for the job well done from diagnosing to explaining the work needed. Very clean with his work which I also appreciated.

Coleen B,

Avondale, AZ
Sears repair technician
May 22, 2026
Overall rating

Technician arrived on scheduled time. He evaluated the conditions I reported about the refrigerator. He offered solutions and inspected the unit. He was very professional and courteous.

John M,

Douglassville, PA
?
May 22, 2026
Overall rating

Matthew was clean, polite and professional. He came last Tuesday and Today. He was very pleasant and if I ever need help again I would like to have him again. I called May 15 and from the time I first talked with the company until today I received 30 messages. Email, voice mail and text. I feel that is too much. Thank you for your help.

Carol H,

Hot Springs National Park, AR
Fast resolution
May 22, 2026
Overall rating

He knew the issue and was able to fix it very quickly.

John B,

Valdosta, GA
Furnace repair
May 22, 2026
Overall rating

Fabiana was great. She diagnosed and fixed the problem. As of right now my air is performing great.

James B,

Atlanta, GA
A genuinely good human
May 22, 2026
Overall rating

The kind of technician I would be grateful to have for any service needs. Knowledgeable, friendly, personable, able to think outside the box for the best solution

Jeff P,

Richmond, IL