Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
AC
One of the worst experiences I had in the past 10 years with the company. So many no-shows, rescheduling and overall not professional and not respecting customers, schedules and times
Amani S,
Mc Leansville, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1778632432277
Ron
I was overcharged. The agreed upon rate was $75, and I was charged $130.
Ron C,
Huntersville, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1778632413874
Awful
This was the fifth visit to get my ice maker fixed. Guess what? It still is not working.
Regina R,
Ronkonkoma, NYCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1778632417632
My washer is still not working.
My washer is still not working, I called Chris and told him that my washer was not working that I had water all over my floor. I left him a voicemail and I texted him a message too, saying I have been waiting for 3 weeks that I needed a washer now. It's very hard to get appointments with Sears all I ever get are AI recordings I can't get to talk to a real person. Help I need help now not a recording that changes my appointment date. Help
Landa R,
Odessa, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1778632395231
Great technician, horrible company
Can't get to a human, their AI assistant is useless. Company can't communicate clearly. Took so long with so many problems and rescheduling that I installed my part myself, and then couldn't cancel. Do your self a favor and don't use these people or Choice Home Warranty.
Andrew E,
Helena, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1778632348733
High estimate
The tech gave us an estimate of close to 700 dollars. I checked with other sources and found that the cost for the stated repair was at lest double what is charged by others. I suspect the technician either did not know what the problem was or felt it was too much work and made the estimate high, so we would refuse the repair..which we did. I'm checking to see my options with this....better business bureau, internet posts, lawyer etc. Need my money back!!
Joseph R,
Old Forge, PACustomer service response - Joseph , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1778622976178
refridgerater
left without fixing problem now my fridge sounds like a bomb going off and it keeps going back to H.hes been here four times and it still not fixed im not sure he knows what hes doing
Fran R,
Port Republic, MDCustomer service response - Dear Member, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1778543935430
Need better communication on arrival time
Need way better communication on arrival time. Call customer when on the way vs text/email. Give more time to come to door before you leave. Have a real person available to talk with instead of AI. Lower prices which are way too high.
Janet R,
Pearland, TXCustomer service response - Janet , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1778536003425
Job not well done
My unit is still not working right I had another person to check my unit it is low of Freon and they left my cap off . I'm gonna give choice home warranty a call and let them know what is going on and I don't want sears to come back
Barry P,
Athens, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1778287153854
Not happy
Rubin was fine and replaced my washing machine's broken belt, but now the machine does not fill properly, it leaked all over the floor, and it sounds like a jet when in the spin cycle.
Amy K,
Hartland, WICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1778287196651