Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Homeowner
I have been dealing with this man for over a month on our washing machine issue. Each and every time he was here he would get on his phone numerous times with either his boss, his coworker Louis or with other men trying to get help on what to check for on issue or what to do. He clearly told me he normally works on refrigerators but apparently my continued issue was the guinea pig. I requested with y'all's crappy AI system every single time I called in that I did not want him at my house but yet time and time again he was sent. If you look at your system starting around April 10 through May 11 someone was here 2 to 3 times a week on the same issue and with the exception of a few times Louis came to put on some parts the rest of the time it was Jaydin. When an appointment was not scheduled SOMETIMES after tons of calls I was able to manipulate the system and finally get a human being. At this time, I would tell them the same thing, they would put it in notes or talk to someone else or transfer me to someone else and put to send out a professional tech, but yet he was the one that continued to come. Y'all not only wasted ALL of my time, but you also wasted Sear's time and money on this guy that had no earthly idea what he was doing. If yall want him to fix on other appliances (rather than refrigerators), then make sure he is well trained and knows what he's doing before you send him out to a customer's house. I finally let him come this last time because there were several appointments no one showed up and the AI system automatically rescheduled me for the next day or for the next week (seven days later). He put the parts on and NO issue is still not completely fixed!!!! PS I did not appreciate it each time he came that he put his equipment on top of my dryer or on a bench that I have in my laundry room. My laundry room is big enough where he did not need to do that.
Sharon S,
East Bernard, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1778793830451
Not safe hookup after repair
The initial thought was the technician did a good job. However, he repaired our dryer, and (thankfully my husband discovered) he did not hook up the vent when he was finished. Our dryer was not blowing outside. Instead, it was blowing hot air directly on our wall behind our dryer. If it weren't for my husband's knowledge, this could have caused major problems. Not good.
Becky A,
Bourbon, MOCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1778793768057
issue not diagnosed
David as a person was great, unfortunately he was unable to find the dryer "OUT" vent; what I thought was the out vent he said that wasn't it so he was unable to find the reason why the dryer was not completely dying - i have rescheduled - David would not be the right technician to send.
Johnnie T,
Eastvale, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1778793724040
Horrible swevice
I would have given him a 0 if I could due to the service that we received. The technician didn't clean up behind himself and left the broken parts lying over the floor. The dryer was a complete mess and I will be talking to my home warranty company regarding the service that was provided to us.
Gregory C,
Casa Grande, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1778711281305
Air conditioning
I cannot rate Doug because my appointment was 7-11 and time was changed 3 times making it later. I missed a half day work and never completed appointment. The same thing happened last year when choice sent Sears
Linda O,
Saint Louis, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1778711264568
Service Not Completed
Service Order Number: 13706914 The technician came on 5/11, checked the AC, and told me that he was going to call Sears and let me update them about the next step. He said he is outside in a vehicle and will come back/call, and explain what to do next. I checked after some time, his vehicle was not there, and I got an email that Sears rescheduled service for 5/12. Got an email on 5/12 around 11:17 AM that Technician on the way. No one turned up. AT 1:15 PM received an email with an invoice/receipt from Sears and a thank you email for choosing Sears. What is this? My service was not completed, but they closed the order and charged USD 100. Is this a scam or what? Email-1: Your accepted estimate from service order 1370691 Email-2: Forms from your recent service Service date 2026-05-12 Brand & Product Trane Central A/C Attached is a copy of the form you signed with your Technician today. Techincaicn never comes on5/12
Atul G,
Coppell, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1778711250259
Has not fixed the problem
Jeff came in simply replaced a part ordered by previous technician and left right away. He does not bother to wait check whether the problem is resolved -- the refrigerator does not work at all after his work.
Jiawen S,
Oakland, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1778711231830
Flooded our kitchen floor
Jeff's trainee flooded our kitchen floors and we now have water damage seeping through our basement. Horrible.
Byrav R,
Lincoln, NECustomer service response - Byrav , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1778708858562
Did Not Fix
The repair was not completed, and the refrigerator is still broken. There is no number to contact for any kind of follow up. I will never recommend to anyone for any future. I would like someone to contact me and talk to me about how they are going to fix the refrigerator that I have now spent over $1000 and is still broken.
Antonio D,
Bethesda, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1778632449668
No reporting of outcome of work!
Came into my house was here for 3 hours and did not report to me when he left the house. I dont know whether the repair was successful or not or how he left my house , locked or unlocked. If it is locked then my night aide c a nt get in to help me as I am bedfast! I cannot believe an old man coming in to my house, staying for over 3 hours, and not reporting on the culmination of the job!
Marilyn P,
Jonesboro, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1778632475113