Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
not so good
the washing still doing the same thing not any better
Ronald N,
Winchester, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1778872884278
0
If i could rate it zero stars i would. The repair tech never showed up and it was never fixed.
Francisco R,
Detroit, MICustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1778872857521
Terrible
The dishwasher still isn't fixed. The green light doesn't turn on when the wash cycle is done. There is still foam at the bottom after the cycle is done no matter what soap is used. The appointments were canceled 8 times. They finally came on the 9th appointment but the dishwasher isn't fixed.
Hermelinda Y,
El Paso, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1778881621342
Horrible experience
Received 10 robo calls sent photos of what I wanted replaced and to have seal ready to install. Charged 139 for nothing. Waste of my time
Mike T,
Orlando, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1778872777412
Appointment was canceled without reason
Appointment was canceled , tech did not show up, no one contacted me to explain the reason
Husam S,
Phoenix, AZCustomer service response - Husam , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1778794679424
AC Repair
He said the wiring was not done Correctly, so our home Warranty co denied it. Called an HVAC to come out and they said the wiring was done correctly and the part he Said needed to be fixed, there was nothing wrong with it. You guys must be in cahoots with the home warranty co !!!
Dolores B,
Sweetwater, TNCustomer service response - Dolores , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1778794655087
Dryer repair.
Technician did not arrive after two days of waiting. received an invoice that they did the work. This is unacceptable.
Douglas R,
Phippsburg, MEGas is leaking from my Dryer
Gas is leaking from my Dryer when it is not running likely the control value. Willie did not fix the problem instead I was charged for a diagnostic fee without diagnosing anything
Jacob B,
Maplewood, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1778793901888
Incompetent and argumentative to boot
Tech was incompetent and had to phone a supervisor multiple times to walk him through basic diagnostics on my wall-mounted microwave. When he determined that the required part is no longer available, he reinstalled the microwave crooked and did it in a way that will force me to damage/destroy the trim kit in order to replace the unit. Then, he had the audacity to tell me he did me a favor by pulling the wall mounted unit off the wall to diagnose it. Argumentative, rude, combative, and completely unprofessional. I'll never call these guys for help ever again.
Ken H,
Tacoma, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1778793885198
NOT FIXED
Joe came out, looked at the furnace diagnosed. He said he could get the part. I was two days ago. Haven't heard anything haven't seen any in. The furnace is still not fixed. The problem with that is it's the furnace doesn't come on. Nether the air conditioner and it's going to get hot soon. I have asthma. I cannot take hot heat. I need the air conditioner.
Anthony W,
Malinta, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1778793871245