Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
3rd Time but finally fixed
The prior technician, Jerome, failed to properly install the new ice maker assembly. This was Bruce's second visit to our home for this problem. In October he didn't feel a new assembly was necessary and replaced a baffle and tray. That didn't work. Months later Vaughn ordered the new assembly and Jerome came at 7 p.m. one night to install it. Well that was a bust. Bruce came, corrected the mistakes made, reinstalled the assembly correctly, defrosted the ice frozen in the area where the water enters the ice maker and voila, the ice maker works again. Our major complaint with your company is the lack of ability to speak to a human and the long service time window given with multiple changes pushing it back by hours upon hours. This practice is not good customer service at all.
Andrew C,
Metairie, LA5 stars!
Mouhamed went over and above to resolve our air conditioning issue. He kept us informed at each stage of the process.
Sarah L,
Chicago, ILVery nice man and explained
Explain why the machine is broken and cannot be repaired
John S,
Little Egg Harbor, NJGE Oven
Ken was excellent. knew exactly how to fix my oven. I will say your automated system is one of the worst I have ever had to deal with. Too many notifications and when I am given a choice to change my appointment to an earlier day, the system does not do it. This happened 4 times. It also took 3 weeks to fix one small part.
Sue B,
Tucson, AZIce maker repair
Patrick was a super nice guy and a very good technician! Great job!
Bruce D,
Orange, TXExcellent work by Clement
Excellent work done. Very friendly and explains any question asked. Knows what he does…
Dhaval M,
Stallings, NCGreat service
Wyman was very thorough and professional and even though our Appliance could not be repaired his detailed explanation gave us confidence that it was time for replacement
Sandra D,
Homer, GASears repairman
Charles(not sure this is his name) was amazing. He deserves 10 stars. Very pleased with how thorough he was!
Pamela K,
Bloomfield Hills, MIExcellent customer service
Didn't purchase warranty nor repair, however great customer service provided by Nick and his trainee.
Nicolette W,
Willacoochee, GAWasher repair
Excellent. Knowledgeable Gave good advise when using a n d ambt of clothing
Janet P,
Guaynabo, PR