Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Awful
Worst company to deal with. NEVER USE THIS COMPANY! Five times of service and still had to go to another company to resolve the refrigerator issue.
Kim B,
Tyler, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1779142750518
Horrible
He didn't give me any information as to the problem he said it "might be" as a professional I expect him to be more informative at the job he seemed irritated and not very friendly so now I'm guessing as to what the problem is not knowing exactly the problem
Andre F,
Port Tobacco, MDCustomer service response - Andre , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1779142140855
GE Mojogram repair
Your technician straight up lied to me. After several iterations of his lie, I asked home to leave. I expect a refund on the service that was conducted on Wednesday. I will pay you for what I can get the investor part for which was alittle over $200.
David T,
Papillion, NECustomer service response - David , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1779142018484
Disappointed
The repairman stated that the parts need to fix the lock on the washer door would be over a thousand dollars. However, when I received the email for Sears the amount listed was under five hundred dollars. I am also concerned that he stood by my side as I was entering my credit card information over the phone. I will not be using Sears service again. I am getting a second opinion.
Frances W,
Los Angeles, CACustomer service response - Frances , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1779141993106
Sears Service is the Worst
I "think" my oven is finally repaired after 7 months of Sears replacing one part at a time!!! Their service technicians are rude, and completely incapable of diagnosing an issue. They are only in our area 1 every two weeks delaying service. They either send the wrong parts or defective ones!! And even that they don't discover until they have removed your oven from the wall. The Sears service office is nothing but an AI robot- there's no way to speak with a human being and so voicing frustration is impossible. Perhaps I'll get a human to cancel this service contract!
Diane B,
Forked River, NJCustomer service response - Diane , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1778882659045
Sears broke my cooktop and refused to do anything about it.
About 2 months ago, I called Sears appliance repair to fix my electric cooktop. One of the burners was not working. They sent a technician to diagnose the problem. The problem was diagnosed as a bad infinity switch and the part was order and I paid for it. When the technician came back a few days later to replace the switch, he broke the glass on my cooktop. He said he ordered a new one, but it took 6 weeks to get here. When I finally got a new appointment to fix the switch and replace the cooktop glass, the technician replaced the switch and the problem was NOT solved. In addition to not having the problem fixed, I now have two additional burners that do not work and the technician refused to take any responsibility for it. He would not call his supervisor to help resolve the problem. He just said, I am not allowed to call my supervisor and left my house. Now my cooktop is heavily crippled and I still have a cracked glass cooktop. He said he would get me a refund for the incorrect diagnosis of the problem, but we will see if that happens. I will never use Sears appliance repair service again. If you have a problem, there are no live agents to talk to, just AI robots, that cannot help you. Sears appliance repair has horrible customer service.
David J,
Grosse Pointe Shores, MICustomer service response - David , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1779141668114
Not me
I been trying to tell them it's NOT ME. They have my email too IT'S NOT MY ADDRESS
John C,
Sacramento, CACustomer service response - John thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1778882605918
Very rude horrible man
He was very rude, disrespectful, obnoxious, and unreal. He was yelling and screaming like a maniac. I don't understand how he was hired. I'd rather give him zero stars, but that was not an option. I'm disgusted by his behavior.
Kazim H,
Huntington Station, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1778793907144
not helpful
On april 20th i had a preventative maintenance done on my air conditioner by sears where the technician put excessive oil causing my compressor to over power and now it isn't working and now sears is refusing to fix the problem because they are saying they already worked on my other unit. and jossy refused to give me any customer service assistance to his supervisor to assist or instruction on how to get assistance.
Jamia P,
North Miami Beach, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1778794038430
Please dont use this company...
First I want to say that the actual technician was not the bulk of the problem. Scott came out and look at my fridge and very quickly told me it needed a new compressor. When I was told how much that would cost I decided to go ahead and buy a new fridge. A couple hours later after the tech left, I talked to a couple of friends who both concured that most of the new refrigerators are not built to last anymore and that I was better off spending half the amount of a new Maytag fridge on repairing my old Maytag because it was built better. Herein lies the main issue... If you call the Sears numbers either the ones in the various emails i received or the one I found online which just connects to the same call center. There is no option you can push to be connected to a live person. Here I am wanting to get some specific info on going ahead with an $1150 repair and its impossible to reach an actual person that could answer my questions. Well needless to say that cost them an $1150 repair but I think it was potentially for my own good. Since I had decided to get it repaired but unable to get ahold of someone at Sears to address my concerns, I called a local repair place who came out and told me that the issue was a "sealed system" issue and not necessarily in the compressor. In other words if I had paid Sears to replace the compressor, its entirely possible that the sealed system leak could be anywhere in the system and if it was somewhere that's inaccessible (like behind the fridge wall or something) then I could be stuck paying for the repair and having to buy a new fridge within a few months again anyway. The independent tech was quite adamant about the possibility of that happening. I found it interesting that his estimate to replace the compressor was nearly $200 cheaper as well but he told me that as much as he'd love the business he didnt want either of us to end up in a bad situation where the issue was unfixable. I will never use Sears again.
Shane J,
Dayton, OHCustomer service response - Dear Member, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1778882329749