Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Technician. I
Tim was polite and engaging, and replaced the small piece of plastic that had broken at the lock. As Brian had initially suggested, this took approximately 5 minutes after getting the broken pieces of plastic removed. We were not told that the part would be delivered to us. It was found by accident on our front porch!! I don't think Tim knew it would be delivered to us either! We were also very frustrated that our service date was changed every day the technician was to come, AND NOT BEING ABLE TO TALK TO A REAL PERSON WAS EXTREMELY FRUSTRATING! Dealing with AI is simply NOT ACCEPTABLE when the customer is being put off, like we were for 5 days. Every day someone was to come, we were rescheduled for the next day!!Any decent company should have a real Customer Relations Representative when problems arise like this. I would never recommend this company for problems related to appliances and, in the future when we have any issue, if we don't get immediate service, we will cancel our contract with you immediately!
John B,
Valdese, NCReview of service
Victor was great! He determined the issue, ordered the part, scheduled a follow-up appointment and fixed our dishwasher
Charlotte A,
The Villages, FLRepair
He was very helpful and knowledgeable. Would definitely recommend. Great service!
Sheila C,
Rowlett, TXServiceman
The serviceman seemed very knowledgeable and helpful giving good advice on washing machines.
Mary B,
Columbia, PAStove top
The technician Donta. Was courteous, and was able to diagnose the issue in a timely manner
Ralph K,
Rosedale, MDref. repair.
She was fast and new what she was doing.She was right on time.
James R,
Silver Springs, NVInspection
He was very good in determining what was wrong with the refrigerator but kept on pushing warranty, warranty, warranty.
Frank M,
Williamsport, MDObserve
Good employee .Does his job well wth excellent results in a timely manner.
Carleton Z,
Eaton, OHReplace
We have been waiting for repair process it was great very professional
Thomas E,
Constantia, NYGreat Service
Baqir was extremely professional and provided excellent service and completed the job in a timely manner.
Azhar H,
Bethesda, MD