Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Washer was working before he came to assess now it isn't
The issue wasn't able to be resolved and the quote was 2000+ which is more than 5 new machine. The washer was working before he came to work on it. It just wasn't working as efficiently. Now it's stuck on lid lock, won't reset, and I cannot use it at all.
Heather W,
Meadows Place, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1779216811101
Dishwasher repair
Came out twice didn't replace anything second time only made sound like he replaced something but didn't please don't send him back any more food repairs
Daniel S,
Virginia Bch, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1779228150752
Terrible
Technician vacuumed out of line didn't check anything else. And after he left temperature went back up to 60°, nobody bothered to check to see if the fan was running on the refrigerator side
Theodore R,
Longs, SCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1779228113579
The cluster of lack of communications
This totally is not Bronell's fault in any way shape or form. You cannot talk to a live person. The appliance he had on his orders was a range hood. It was not the range hood it was the range. Your website sent me round and round trying to get this cancelled. Mr. Bronell called me and that's how it got cancelled. This is the second time this has happened to me. I complained before. But my warranty was charged the last time this happened and I find that deplorable, since the repairman did not even come into my home. He was told before he came that it was the dishwasher and not the range hood. He stood outside my home and told me he could not work on the dishwasher. Then drove off. But my warranty was still charged. That is wrong on all levels of customer service.! To me that is thievery!
Bridget S,
Lincoln, ILCustomer service response - Bridget , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1779211670938
Washer repair
I'm still waiting for the repairer to come out it's going on 3 weeks now since the first time I've asked the second time they came out they didn't do anything and left. No response when they were coming to actually fix it.
Patricia R,
Big Rapids, MICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1779147656595
He did not take the time
He seemed confused about the type of dishwasher he had and he was using chat gpt for answers. He did not do a thorough job and my husband fixed the problem after he left. He quoted us 800$ without a thorough inspection of our dish washer. He wasted our money and we would like a refund. I would not recommend your services to anyone
Paul B,
Franklin, OHCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1779147581830
Not worth it
I bought a high end GE profile induction oven a year ago. Works fine but a week ago a hot pot I was lifting off the stove slipped and fell on the control panel, shattering the glass and sending shards across the room. Even though I bought an extended warranty GE said the damage was not covered and I learned from the repairman that replacing that panel would cost me as much as buying a new stove! So I'm now looking for a new oven but definitely NOT GE!
Michael P,
Red Hook, NYCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1779147563641
Wrong Guy AGAIN
2nd visit by same guy that could NOT FIX the A/C unit. Stated to send another service tech. with ELECTRICIANS LICENSE. After calling to setup another appointment to send the CORRECT service tech, you sent the SAME GUY! Now you want to charge us another $100 for your MISTAKE!! Send CORRECT electrician tech. and do NOT CHARGE ANOTHER $100 FEE!! Very POOR SERVICE = 1 STAR
Nancy S,
Hagerstown, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1779142857606
Extremely Disappointed
The young man was here barely 10 minutes. He admitted he had only been in this line of work for a short period of time. After receiving the ungodly quote to replace a gasket, I paid the service call amount and he left. I do not feel confident that my problem has been addressed but did order a replacement gasket (oem) for $17.95 versus the $429 you were going to charge me. I will never use your service again and I will be informing GE how you handled their product line.
Sherry S,
Russellville, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1779142842343
Refrigerator
Paid Sears almost 800 to fix me refrigerator the part was only 147 it wasn't a 9 months same part failed that Scott put on and they wanted me to pay the full price to fix it over sad they told Scott he would have to charge me the same price smh...
Roxanne A,
Erie, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1779142773513