Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Awful experience with Ricky
Very disappointed with the handling of this service request. The technician disclosed for the first time that the wrong part had been ordered and that the new control board was never actually installed. The correct part was never ordered at all. Despite multiple follow-ups after appointments, this was never communicated to me, and I was under the impression the repair had been completed. When I questioned the lack of transparency, I was told these details were withheld to "avoid confusion." The technician then stated he no longer wanted to work on the service request and was a no-show for today's appointment. Extremely unprofessional behavior. I have been exceptionally patient, and this issue has been ongoing since January.
Humera C,
Byron, MNCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1779401337773
Didnt fix
Told them it wouldnt be me there. Still under warranty and refuses to fix
Tasha S,
Fort Dodge, IADisappointed 😞
This technician never came to my house to finish my washer repair. I just receive messages that he's going to come and he never showed up to my house im still waiting for someone serious 😒.
Nuvia E,
Farmington, NMDidn't Check with Frigidaire Master Technician
Rolla never showed on the appointed day. He sent me a not late in the day that our refrigerator was not repairable and that he had told Frigidaire it was not repairable. I called Frigidaire the next Monday and was informed that result was not acceptable to them. Instead he was supposed to come to our home and call the Frigidaire master technician while here. Only then could the unit be labeled "unrepairable".
Jeff C,
Cheyenne, WYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1779401289651
Tech
He change all the parts that were ordered by the first technician. And it still is not working again. He only changed the locking mechanism.
Tina G,
Robstown, TXCustomer service response - Tina , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1779400987890
Nothing Done
The Tech came out and said there is no leak, Frion is full . Could are dirty to clean them. The AC is still not working nor cooling the house . Charged me $113 . No way forward provided .
Lucas F,
Blythewood, SCCustomer service response - Lucas , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1779400901514
Not satisfied
Not very professional.. and little rude. Did not explain very well wht the problem was.
Brenda G,
Bloomington, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1779217071741
Washer & dryer
Technician broke the Mounting bracket on my washer and cannot be repaired my dryer. The circuit board burned out cannot be repaired. Was told I would hear something within 72 hours and never heard anything regarding my washer and dryer of what you're going to do you guys need to pay me so I can get a new washer and dryer?
Faye B,
Tacoma, WACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1779228206687
Ineffective repair after correct diagnosis
Todd is an experienced technician. However, after correctly diagnosing that our refrigerator had a malfunctioning fan motor he made the problem worse (resulting in no cooling!) by not noticing that he had a)ordered the incorrect replacement part, and b)not noticing that he was installing an incorrect (incompatible) part. The problem "chain" started with Todd not noticing that the replacement fan motor he ordered only had one plug whereas the fan motor that failed had TWO plugs. The second plug on the failing motor that he was going to replace had one of the two plugs connected to the temperature sensor of the refrigerator. We had to wait for a week for the (wrong) fan motor. Then, on his second visit to install the replacement part, he installed the new fan motor and left (whether unintentionally or otherwise) the temperature sensor plug dangling (unconnected). He installed all the covers and pointed out that "air was flowing" from the upper vent of the cooling tower. He was satisfied with that and DID NOT ENSURE that the air coming from the top of the cooling tower was in fact COLD AIR. As a result, the logic board controlling the engagement of the evaporator coils never sensed that the temperature in the refrigerator compartment was just ambient air. As a result of Todd's inattention to detail (replacement fan motor having only one plug vs the failing installed fan motor having two plugs) the refrigerator never got cool air. Our food completely spoiled and we had to wait yet another week for another technician (Brandon). Brandon noticed the discrepancy but while attempting to order the "correct" fan motor discovered the the parts diagram for our mode refrigerator showed the incorrect fan motor (only one plug). He solved the problem by cutting the both the single plug of the incorrect replacement part and the dual plug from the failing fan motor (which had a plug for the temperature sensor) from the old, failing fan motor and "splicing" it to the new fan.
Ed B,
Hampstead, NCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1779228180480
Did not even try to help
It seems like he did not want to help or even fix the issue. Spent barely a few minutes and gave up, said buy a new one. I cannot do anything else.
Anshul B,
Basking Ridge, NJCustomer service response - Dear Member, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1779209778964