Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Prompt and knowledgeable
Very prompt and knowledgeable technician. Very polite and respectful and explained the repair thoroughly.
Shawn G,
Heath, OHThorough, professional and knowledgeable
Steven was thorough in his inspection of the washer, quickly diagnosed the issue, and submitted the needed paperwork to our warranty company right away! Excellent service!
Cynthia C,
Richmond, KYDryer Repair
Brett was friendly, knowledgeable, professional and got my dryer repair done the first time. Thank you Brett 😊
Gloria A,
Churchville, NYHelpful and did a good job
Helpful and did a good job! Made the process easy!
Caridad B,
Metuchen, NJService
Very pleased with Jaime. Knows his work. He was professional and courteous.
George W,
Pinellas Park, FLSears Appliance Service
Joseph M. was very professional and knowledgeable and arrived on time.
Kim D,
Dripping Springs, TXKnight
He was very polite, and helped me with my dryer. He went above and beyond.
Marlo K,
Hanson, MAHyatt
Terrance was great! If Sears would do a better job of scheduling & making sure the tech knows where they are suppose to go & on what day. This is in no way related to the service that Terrance provided! This has a lot to do with AI & the customer not having the ability to call & speak with a live person!!!
Connie H,
Latta, SCKnowable
He extra checked, in my case the heating element, just to make sure I didn't have any other issues.
Gary P,
Fresno, CANumerous cancellations
The diagnosis and repair went well. However, our appointment was cancelled 3 different times leaving us without a dyer for 3 weeks. There is no way to talk to a human, every phone call leads to a robot which just leads to more frustration. Customer service rates a zero.
John H,
Linden, MI