Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
166.6K
Average Rating
4.7/5
roberson
We called be cause our refrigirator wasn't working well. now it doesn't work at all. we had to throw away all the food in the freezer. Will you try again at no cost to me?
Fred R,
Tallahassee, FLCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1726265280118
service
It was disappointing that the person had no knowledge of the what is needed. Unable to get it resolve a new service date is required
Lina F,
Simpsonville, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726264901145
AC REPAIR
very poor customer service. asked him to fix teh problem and instead was trying to upsell me on other services, and in most cases, unneeded and not fiscally prudent for the customer. Looked out for himself and the company and openly admitted it to me. I asked for another opinion from the warranty company and was please with the resulting action of going w someone else. Maybe he had a bad day or too many clients, at the end of the day, I felt like my service needs were not met and left with the feeling that I cannot trust in this company.
Chirag P,
Longmont, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726264886009
Not fixed
Problem not fixed. Tub still banging against the sides violently. The panel or board was replaced. Please advise so we can reschedule. Thank you.
Edda C,
Horseheads, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1726264870469
Ac
Did not spend much time inspecting unit spent majority of time in work van. Snippy with responses and after sitting in truck for 20 mins came and said my problem was not covered by insurance:
Kara L,
Columbia, PACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726263345914
Bryan Canon
This tech is the most unprofessional and rudest person I have ever had in my home. He entered my home and stated " you must have cats, it stinks in here". I do not have cats, I am disabled and have 2 German Shepherd service dogs. We live in the country and there are feral cats outside on our 3.5 acres. In the space on his form where we are supposed to sign he attempted to state we " denied service" however he could not spell, therefore we could only determine that is what he was trying to say. My husband told him to leave our home and property. I called your company to complain and I notified Choice Home Warranty. Coincidentally he advised my warranty company there was food and debris in my dishwasher and we got a partial denial letter from the warranty company. Our dishwasher was empty as always when your repair techs have been here and to our knowledge there was nothing in the dishwasher, one of the previous techs replaced everything so it was new inside. He saw the dishes on the counter and said "you are supposed to wash the dishes before putting them in the dishwasher". I have never heard such a thing. We always scrape our dishes prior to loading them but we do not wash them. He was not in our house long enough to see inside our appliance and I guess us throwing him out hurt his feelings. He needs some serious remedial training on dealing with the public. The other techs who have been to our home have been very pleasant and knowledgeable. Thank you.
Terry J,
Ridgeville, SCCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726263258717
Gary west
This issue has now been over 2 months and the temperatures have been way over 105. Talked with Melvin, service tech, today only on phone and he said he had no knowledge of what was going on as I could not provide details of his work order as I personally had no knowledge either. He was scheduled to work on it today. So nothing was done!
Gary W,
Burson, CACustomer service response - Dear Gary thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726263064108
Not knowledgeable
Not good, tech was not knowledgeable, tech did not try to make customer satisfied
Joan H,
Newport News, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1726264204697
Liar
A worker who upon realizing it was the compressor in my refridgerator, who lives hours away, im his last stop after 4pm, tell me only if compressor is taken apart noway of knowing why. I have video survallince around house and records voice plus a withness he states that. Now problem is Choice was told it was a pre exsisting condition. So that man never ever step foot on my property after being all gloomy like but once he got my claimed denied was in a cheery mood. What a disgrace and if you like footage and speck to witness Id be happy to oblige you. No a single star. Im out now all weekend until I get a real worker.
Dan F,
Dublin, VACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1726262976836
Repair didn't fix the problem
It's been over 28 hours since the repair person was here and installed new parts. But my refrigerator ice maker still hasn't made any ice. I'm MAD!
Sandra H,
Discovery Bay, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726187906215