Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Not fixed
Technician did not fix the problem, was argumentative, told me to fix it
Matthew C,
Santa Fe, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1779485735232
Air conditioning
Mohammad was not very friendly and generally had a bad attitude. When he was finished, he left a mess that we had to clean up. Would not recommend Sears if employees treat customers this way
Matthew F,
Leander, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1779485596203
Service by Certified Professional repairman Pedro
Unbelievable! Professional knowledgeable extremely talented and friendly we couldn't ask for anything better explaining and diagnosing the problem he Deserves to be recognized!
Carol B,
Delmar, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1779485571650
Totally Unprofessional!!
James showed up completely unprepared and made no effort to diagnose the issue. My ticket clearly stated that the unit was leaking water into the overflow pan and into the garage, yet his first reaction was to say he needed to go back and grab a nitrogen tank. When he returned, he immediately declared that the repair wouldn't be covered and that I would have to pay—without inspecting anything. I explained that the other unit with the exact same problem had been repaired by a Sears technician six months ago and was fully covered, but he dismissed that entirely and repeated that he "can't do it." His attitude was essentially: pay now or he's leaving. He refused to look at the outdoor unit, refused to check the attic unit, and ignored every attempt I made to explain the situation. He seemed completely disinterested and unprofessional, behaving as if he was forced to be there and looking for the quickest excuse to leave rather than actually provide service. Totally unacceptable and a complete waste of time. It was obvious he had no intention of doing any work, and his dismissive attitude made it clear that simply being here was an inconvenience to him.
Michael S,
Edmond, OKCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1779485546177
Poor
He unscrewed the access panel to my air handler and left it on the floor, didn't even place it back onto the unit. Just sad
Terrance P,
Jacksonville, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1779485485124
What the ???
I don't even know where to begin. This gentleman had to come out 4 times, twice after having to order different parts. On the 2nd visit, he didn't know what to do, so he Face-Timed a co-worker to ask for his help. I happened to walk by while he was on this Face Time call and the co-worker was in bed! How unprofessional was that?! He ended up having to order more parts and reschedule another visit. I was so unhappy with this tech that I called the warranty company and asked them to send out a different one. When our next appointment time came, we were very surprised to see the same guy show up. And then, once inside, he casually confronted my adult daughter and said, "So, I hear you asked for a different technician this time. Well I'm the only tech who covers this area." Then, yesterday, on May 20th, he was here an hour after the time we were told he'd be here. And once he got to work, he STILL didn't know what to do and ended up Face Timing another co-worker for help. After about 2 hours, he packed it up and left. This is where the gross part happens: When we opened the freezer to check the ice maker, there were oily hand print marks on the sides of where the ice maker is, AS WELL AS inside of the ice compartment! And not only that, but there was his dark, curly hair inside of the ice maker!!! SOOOOO GROSS!!! We couldn't have been more grossed out! We had to pull the entire ice maker out and completely wash it in hot sudsy water and then sanitize every single part as well as the entire inside of the freezer. This whole repair experience has been absolutely horrible and gross! I mean, this guy should have AT LEAST worn gloves and maybe something to cover his head so we didn't have his gross hair all over the freezer. If I need any type of service work done on any of my appliances, I will DEFINITELY NOT be contacting Sears for the repairs!
Robin M,
Gettysburg, PACustomer service response - Robin , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1779485256205
Work Not completed
Service order was mark complete however the work was not done
Treisa M,
Stockton, CACustomer service response - Treisa , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1779485284336
No Service
I did not get any service from Angel V. He just come in the parking lot and leave. No service provided.
Shamol H,
Irving, TXCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1779410343961
Wrong address worst service ever
This has been the worst experience ever. I called to change the address and you still went to an old address.
Tim C,
Aliso Viejo, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1779410248423
Repair still not repaired
My repair was the agitator lifting out of the washing machine without anything being loosened. The first time he tightened the bolt. He came back today because I called and said the first repair didn't work. Today he put a new bolt on and apparently didn't test it. I washed one shirt right after he left and it already is lifting off again. Nice man but, test the work. He said if it happened again I would need a transmission. Couldn't we hVe figured this out instead of me missing work 3 times for the same repair. Not happy with the service and nobody to talk to when it goes bad. 😕
Mercy E,
Caldwell, IDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1779410222990