Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
THE WORST TECHNICIAN EVER
I been with Sears over 20 years and I have never seen a more incompetent tech than him. He was rude and disrespectful. He lies on his reports and never does the work. If left up to him he will void your contract and put his own notes in the system. He does this cause there is no Customer service for us to complain to. HE NEEDS TO BE FIRED. I have called for a new tech but he said to not send one. Been doing this for 2 almost 3 weeks now. Where is management?????
Chelica T,
Washington, DCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1779753867605
Issue Persists After Service
Our technician was incredibly nice, but unfortunately the problem was not resolved and our technician left without confirming that the repair had fixed the problem, so we still aren't able to get our home cooled. Sears doesn't allow you to speak with an actual human, so I can't get in touch with someone to try and get out sooner the fix the issue. We waited a week for this appointment and now we're being told that it's going to be another 3 days before someone else can come out. I'd prefer not to leave a negative review; but at this point this is the only way I can think of to hopefully get in contact with a real person to resolve the issue so my family doesn't have to continue to suffer endure the discomfort of a hot home.
Zach H,
Indianapolis, INCustomer service response - Zach , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1779746368044
Broke the washing machine; extorted a fee I didn't agree to.
At the door I was informed there was a $129 fee. I said that wasn't disclosed and it wasn't worth it because I knew what was wrong it just need a part and installation. He said "Let me look at it" and I said "Do I have to pay the fee for you to look at it?" He said no so I let him in. After 10 minutes he told me he'd fixed it (when I asked how, he said he used some "special tape") and then told me the transmission was also broken and it would cost $900. He then showed me how the washing machine wasn't agitating and said that's why the clothes weren't getting clean. This had not been a problem at all before. The machine was agitating and working fine, I've been washing a load a day and getting it perfectly clean for months; there was just a piece on the bottom of the drum that wasn't firmly attached and would become off balance sometimes when I used it. That's the only thing I wanted fixed. Now my machine doesn't work at all and the only thing that changed is he taped together something that shouldn't have been taped. I was so stunned after the $900 fix-of-something-that-wasn't-broken news, followed by a sales pitch for a warranty I didn't need, that I paid the $129 because I was alone in my house with a strange man who was lying to me and I just wanted him to go away. I'd really like a refund of the $129 fee, since now I have to buy a whole new washing machine. I'll never be using Sears repair services again.
April H,
Springfield, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1779753820316
Stove Repair
The Sears technician was more interested in selling a maintenance contract and/or getting me to buy a stove from their store in Braintree MA. The technician gave me a cost of over $700 to repair one burner issue. I told the technician I wanted a day to think it over before investing that amount of money for one burner on the stove. He said I had to let him know now so I just paid the $139 initial fee that was charged to come out & look at stove After he left, I called Whirlpool requesting an authorized dealer from their list for my KitchenAid stove. They sent someone to repair my stove. The technician ordered a part and returned & repaired my stove. The part and labor was $351. I wasted time and money with Sears. I called Sears because I grew up with Sears appliances & felt I was making the right call. I will never call them again! Never!
Louise H,
Cumberland, RICustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1779738855967
Refrigerator
After changing the part my refrigerator is still not making ice. Sears is the worst choice in customer service( AI which gives you few choices which none worked for me). If I could do it again, I would not use Sears , since they are sold to some company called fich or finch, which is using the name Sears because people trust the name. Do not use Sears honestly protection plan.
Vazgen M,
Chesterfield, MOCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1779738827401
Great technician
From my experience, and this experience in the last experience, the technician Nick is horrible. He coming into my residence from coming from outside didn't even bother to put a cover over his feet. I had to tell him to and he still didn't do it so he said I would just take my shoes off. He wasn't trying to help the customer at all. He was trying to not to do anything.!!!!
Angela D,
Vandalia, OHCustomer service response - Dear Member, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1779488259965
Poorest customer service I have ever experienced
After 4!cisits, we went from a partially working refrigerator freezer to a totally non working one. We spent the next three days to get another service call with no one returning our calls. We paid extra for the warranty which is still in effect yet we received no proper service Repair.
Alan G,
Oakland Gardens, NYCustomer service response - Dear Member, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1779488238616
Diagonisis
There was none done...Tech did not even measure for a leak...never even pulled unit off wall. Just read his tech manual. That is not troubleshooting.
Jeff P,
Schererville, INCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1779488157138
Not a fan
I will never use Sears again. The overall experience was awful. He was at my house 9 hours the first day. Yall kept changing hours. It wasn't fixed the 2nd time and the. I was told he would be here at 8am this morning and he showed up at 6. Now I know why Sears closed down. Customer service isn't a strong point for Yall
Beckie H,
Canyon, TXCustomer service response - Beckie , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1779486195104
Didn't tighten hoses
Didn't water hoses or turn water on when I did water shot everywhere. Had to turn off pull out washer by myself tighten water lines. Then started liad and floor is full of water!
Tina M,
Dewey, AZCustomer service response - Tina , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1779486015943