Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
166.6K
Average Rating
4.7/5
Sears Warranty Tecnician Never Showed Up
If you wish to read the blogs as well as benefit from my experience, I suggest that you avoid Sears Master Protection Warranty Services entirely and instead, seek out a local repair service with an actual address, rather than today's version of Sears Master Protection Warranty Service, whose techs work out of their homes and often never make the appointments which you have been assigned by Sear's very, very, off-shore customer service.
Ken H,
Gilbert, AZCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1727818384057
Needs work
The gentleman was supposed to come between 1p-5p. He called at 4:35 to say he'd be here in about 45min to an hour. He arrived at 5:35. Maybe the gentleman could've communicated that he would arrive late. Poor appearance/hygeine. Left the garbage he ordered to my home in the middle the floor. Now the water dispenser isn't working, it worked before he arrived
Melvin J,
Winston Salem, NCCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727818374282
Terrible Technician
The refrigerator never work the technician said we have to wait 24 hours but after half and hour we saw another error code E CL. What kind of service you provide? We are very disappointed
Gloria B,
Frederick, MDCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1727818326995
AC
No estimate cost of repair. Diagnosis was sent to warranty company which was determined a failure on our part for not maintenancing the unit when we just had someone out here who checked the units out. Appointment rescheduled for 9/30 between 1 to 5 and no one has came yet. Been without ac for over 10 days now.
Rubeena M,
Avondale, AZCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727788516150
I give this visit a 0 not 1 star
My ac is still out and it is blowing hot air. Now the company says I have to wait 24 hours in order to request a recall. I have a special needs son in the home living with me and there is no bypass to get someone out to my house sooner. The tech that went out to my house didn't even check to see if cold air was coming out. He just changed the part and left.
Carmen B,
Phoenix, AZCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727788493254
Tech late and left broken washer full of water
I had a 8-12 appointment window and received a text at 9:40 that the tech was on his way. I started calling and texting for updates at 11. Communication was terrible and tech called about 30 minutes before arriving at 1:30. I spent hours drying flooded laundry room and emptying water from broken washer before the tech arrived. The tech left the floor wet and the washer full of water.
Anthony S,
Tampa, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1727747467940
Horrible
They have come here two times and have solved nothing. The first time he didn't even want to look at the fridge, and the second time they told me that I have to call customer service.
Rodolfo M,
Leesport, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727747443238
Did nothing
He came out, looked at our fridge then told us he wasn't covered with our home warranty company to work on it. Weird cause the home warranty set the appointment and you accepted the appointment then drove over 1 hour to our house.
Scott/brean B,
Manteca, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1727731890569
Johnny Armstead
The.technician has not.arrived I've been waiting all.day.called off.work for the third time
Johnny A,
Abbeville, MSCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1727731863521
Washer
I called the insurance & they said he never got back with them . Now I'm struggling to get my washer fixed
Ashley M,
Houston, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1727747357431